Nadya Daulova

Experience

• 

  ITS, Bulgaria

  Jun 2005 - Aug 2008

  • managing, organizing, scheduling and maintaining information • composing emails, manage databases• creating documents and handle travel arrangements, • preparing statistical and written reports as well as presentations for management searching and acquiring of new customers

  • Administrative Assistant

    Aug 2005 - Aug 2008

  • Research Associate

    Jun 2005 - Aug 2005
• 

  Hostway Corporation

  Sept 2009 - May 2012

  Customer service and Billing representative

  • providing unparallel customer service and support • communicating directly with customers over telephone, e-mail and live chat• resolving various billing and technical web hosting issues through collaboration with different departments around the globe• ensure customer satisfaction and case resolution• working on special projects as assigned by management • filing reports, monitoring and reporting trends to higher management

• 

  Computer Sciences Corporation (CSC)

  Jun 2012 - May 2013

  Marketing analyst

  •conducting market researches for enering new markets• analyzing marketing and competitive data and consolidating findings to support local and national Marketing strategy development• assisting with writing and editing of the company newsletter• cooperating with other departments through providing support in their projects• working on special projects as assigned by management• preparing Power Point presentations

• 

  Sutherland Global Services

  Aug 2013 - Nov 2022

  ▪ Support the operation of the quality model and the defined quality assurance processes▪ Contribute to the delivery of quality reviews and quality enhancement activity▪ Participate in Regional standardization syncs and calibration activities▪ Provide day-to-day support to team supervisors regarding issues related to quality▪ Support induction training for new employees▪ Provide trends analysis, give regular reporting on team metrics, and produce reporting for the purpose of assessment team improvement Show less • Handle a broad range of customer cases• Troubleshoot technical and account issues• Guide customers through the process of online activation of subscription and domain ownership verification• Assist with configuring email on various mobile devices, tablets, PCs • Assist customers with billing inquiries• Provide support to add/remove/modify user permissions on emails, calendars, shared documents etc• Teach users basics of setting up a cloud based email, calendar, shared file storage, office tools and sites Show less

  • Quality Assurance Consultant - Google for Work

    Apr 2014 - Nov 2022

  • Google Business Applications Consultant

    Aug 2013 - Mar 2014
• 

  GOPA Com.

  Nov 2022 - now

  • Project Manager

    Nov 2024 - now

  • Project coordinator

    Nov 2022 - Nov 2024