Henrique Baptista

Experience

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  Fidelity Processadora - FIS

  Dec 2017 - Jan 2019

  Mid-level Customer Service Technician

  Main Activities:✓ Receiving calls from clients at the Bradesco private pension center.✓ Clarifying doubts about plan operations, contracts, and investment progress to clients.✓ Handling document requests, sending income statements, and recording and reporting complaints.

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  Dogrins Company S/A

  Jul 2020 - Nov 2020

  Sales Agent

  Main Responsibilities:✓ Assessing market trends (stocks, cryptocurrencies, indices, forex, commodities).✓ Sales and client acquisition.✓ Customer Relationship Management (CRM).✓ Conducting technical and fundamental analysis of the financial market.✓ Managing the financial calendar.

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  Teleperformance

  Nov 2021 - Apr 2022

  Bilingual Interaction Expert

  ✓ Platform support in Spanish, by Voice and Email, for sales consultants in America (Chile, Peru, Colombia, Bolivia, Ecuador, Paraguay and Mexico).

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  Sofit Gestão de Frotas

  Jul 2022 - Dec 2022

  Test Analyst

  Main Responsibilities:✓ Functional Testing (API, Web, Mobile)✓ Integration Testing between components and Systems✓ Functional and non-functional testing (Usability)✓ Active participation in Agile Meetings (Daily Standups, Retrospectives, Planning, Sprint Review)✓ Identifying key Acceptance Criteria and Business Rules✓ Modeling test cases and scenarios✓ Shift-left testing✓ Planning for test automation projects✓ Bug management✓ Pair testing with Developers and QAs Show less

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  Visual Mix Tecnologia para o Varejo

  Mar 2023 - Dec 2023

  QA Engineer

  Main Activities:✓ Manual testing (API, Web, Mobile)✓ Functional and non-functional testing (Usability, Portability, Maintainability)✓ Actively participate in Agile meetings (Daily Standups, Retrospectives)✓ Acceptance criteria (Described in Gherkin syntax scenarios)✓ Architecture of test automation projects✓ Standardization of processes within the quality team✓ Updating changelogs for automation projects✓ Creation of SQL scripts for Test Data✓ Creation and versioning of Docker images✓ Training on Quality and Testing for the DEV team (ISO25010, Requirements Engineering, Test Pyramid, Testing Levels, Black-box Testing Techniques, Test Case Models, Test Plan, Testing Tools, and Test Coverage)Results:✓ Responsible for reducing database configuration time by 87.5%✓ Responsible for reducing environment setup and testing time by 66%✓ Reduced 4 hours dedicated to testing activities per development. Show less

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  Base2 Tecnologia

  Jun 2024 - Sept 2024

  Mid Automation Test Analyst
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  Poatek

  Oct 2024 - now

  Mid Test Engineer