Bukola Awonusi

Experience

• 

  Maxxconnection Limited

  Jan 2014 - Jan 2022

  - Implemented market research analytics-focused solutions which provided business insights to key decisions-makers.- Directed all phases of market research projects, from survey design to report delivery.- Defined clear targets and objectives and communicated them to other team members.- Monitored timelines, flagged potential issues to be addressed and ensured optimisation for marketing campaigns.- Managed full-service marketing campaigns including project budgeting, launch and staffing for different FMCG organisations.- Supervised the work of multiple team members, offering constructive feedback on their work performance.- Developed and implemented training needs to both internal and clients team members. 收起 - Maintained high profile relationships with clients by acting as the corporation's point of contact.- Facilitated weekly implementation status calls with external clients to ensure compliance with service level agreements.- Conducted monthly operations performance reviews with external clients to review ongoing results.- Negotiated and fully executed client contracts.- Provided product support throughout all phases of product life with the client from the request of information, launch, and retention.- Acted as liaison to enable the exchange of accurate information and feedback between the internal team and the client.- Collaborated with senior management and other internal stakeholders to ensure sales effectiveness and deliver superior client service.- Communicated engagement KPIs to all levels of the organisation through written and verbal updates. 收起 - Worked within a team of 4 Account Managers to deliver client training and support on the use of company products and services; assisting with the training of new employees and reporting to the Team Lead.- Ensured the provision of reliable account support and guidance to key clients to upsell products and inspire the consistent achievement of sales targets.- Cultivated and strengthening lasting client relationships in order to effectively and concurrently manage a large number of clients and opportunities.- Oversaw the problem-free implementation of new major accounts and the retention of 收起

  • Senior Client Services Manager

    Dec 2019 - Jan 2022

  • Client Services Manager

    Dec 2016 - Nov 2019

  • Senior Client Executive

    Jan 2014 - Nov 2016