Chris Mercieca

Experience

• 

  EF Education First

  May 2015 - Nov 2015

  Activities Coordinator
• 

  KISC - Kandersteg International Scout Centre

  Jan 2016 - Dec 2016

  Managed a Scout Centre’s catering operation, overseeing the preparation of meals for up to 350 guests and 100 staff membersTrained and led a team of 4 Catering Assistants and 15 volunteer staff, most of whom had no previous kitchen experienceEnsured that hygiene standards were closely monitoredOversaw the catering operation’s finances, meeting monthly margins and constantly reviewing the feasibility of each meal and service on offerWorked in a multi-cultural and multi-lingual environment Show less

  • Catering Manager

    Apr 2016 - Dec 2016

  • Catering Assistant

    Jan 2016 - Mar 2016
• 

  The Aarburg

  Jan 2017 - Dec 2017

  General Manager

  Renovated and launched a 30-bed guesthouse and caféDrafted and implemented a business plan and service conceptNegotiated contracts with various partnersHired and managed a team to assist with daily operationsMaintained a high level of guest satisfaction, obtaining a 4.5/5 rating on TripAdvisor

• 

  EF Education First

  Jan 2018 - Jul 2018

  Activities Manager

  Provided a varied extracurricular programme for approximately 1000 adult students of various ages and nationalitiesManaged external relations with local partners, explored new leads for cooperation, and (re-)negotiated contractsOversaw the department’s financesHired and managed a team of Activity Leaders, being responsible for their training, rostering and performance monitoringCoordinated the school’s Front Office and Beach ClubAssisted as an Activity Leader where necessary, leading groups on activities ranging from hikes to boat parties Show less

• 

  Self-employed

  Feb 2018 - Sept 2020

  Property Manager

  Founded a sole trader microbusinessManaged a number of properties as Holiday Furnished Premises through multiple booking channelsCoordinated reservations, guest inquiries, and day-to-day operationsMaintained a high occupancy rate (92%) and a high level of guest satisfaction (5/5 on Airbnb)

• 

  Bolt

  Jun 2020 - Mar 2022

  Offered the best possible support experience to Bolt Food customers, restaurants/stores and couriers in Malta (on a franchise/partner basis), recognising all three as crucial to Bolt's continued successTook on a Senior Specialist Training and Development Project, leading the onboarding training for new joiners and refresher training for current agentsEstablished and trained a remote CS teamConsistently pushed for a more data-driven approachChallenged the status quo wherever I saw the potential for improvement, consistently offering product suggestions and requesting process reviews Show less

  • Customer Support Team Lead

    May 2021 - Mar 2022

  • Senior Customer Support Specialist (Food)

    Jun 2020 - May 2021
• 

  Uber

  May 2022 - now

  Operations Manager