Chris Mercieca

Chris Mercieca

Activities Coordinator

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  • Timeline

  • About me

    Operations Manager at Uber Malta

  • Education

    • Institute of Tourism Studies Malta

      2018 - 2021
      Higher National Diploma Tour Guiding
    • Institute of Tourism Studies Malta

      2018 - 2019
      Higher National Diploma International Hospitality Management
    • University of Malta

      2020 - 2022
      Master of Science - M.Sc. Public Policy and Strategic Management
    • Digital Marketing Institute

      2020 - 2021
      Professional Diploma Digital Marketing
    • University of California, Los Angeles

      2013 - 2014
      Political Science and Government
    • University College Maastricht

      2011 - 2014
      Bachelor of Arts (B.A.) Liberal Arts and Sciences/Liberal Studies

      International Relations and Conflict ResolutionThesis on Protracted Social Conflict in Kosovo. [A Force for Peace? (or a forced peace?): Analysing The EU's Role in Serbia-Kosovo Reconciliation]

  • Experience

    • EF Education First

      May 2015 - Nov 2015
      Activities Coordinator
    • KISC - Kandersteg International Scout Centre

      Jan 2016 - Dec 2016

      Managed a Scout Centre’s catering operation, overseeing the preparation of meals for up to 350 guests and 100 staff membersTrained and led a team of 4 Catering Assistants and 15 volunteer staff, most of whom had no previous kitchen experienceEnsured that hygiene standards were closely monitoredOversaw the catering operation’s finances, meeting monthly margins and constantly reviewing the feasibility of each meal and service on offerWorked in a multi-cultural and multi-lingual environment Show less

      • Catering Manager

        Apr 2016 - Dec 2016
      • Catering Assistant

        Jan 2016 - Mar 2016
    • The Aarburg

      Jan 2017 - Dec 2017
      General Manager

      Renovated and launched a 30-bed guesthouse and caféDrafted and implemented a business plan and service conceptNegotiated contracts with various partnersHired and managed a team to assist with daily operationsMaintained a high level of guest satisfaction, obtaining a 4.5/5 rating on TripAdvisor

    • EF Education First

      Jan 2018 - Jul 2018
      Activities Manager

      Provided a varied extracurricular programme for approximately 1000 adult students of various ages and nationalitiesManaged external relations with local partners, explored new leads for cooperation, and (re-)negotiated contractsOversaw the department’s financesHired and managed a team of Activity Leaders, being responsible for their training, rostering and performance monitoringCoordinated the school’s Front Office and Beach ClubAssisted as an Activity Leader where necessary, leading groups on activities ranging from hikes to boat parties Show less

    • Self-employed

      Feb 2018 - Sept 2020
      Property Manager

      Founded a sole trader microbusinessManaged a number of properties as Holiday Furnished Premises through multiple booking channelsCoordinated reservations, guest inquiries, and day-to-day operationsMaintained a high occupancy rate (92%) and a high level of guest satisfaction (5/5 on Airbnb)

    • Bolt

      Jun 2020 - Mar 2022

      Offered the best possible support experience to Bolt Food customers, restaurants/stores and couriers in Malta (on a franchise/partner basis), recognising all three as crucial to Bolt's continued successTook on a Senior Specialist Training and Development Project, leading the onboarding training for new joiners and refresher training for current agentsEstablished and trained a remote CS teamConsistently pushed for a more data-driven approachChallenged the status quo wherever I saw the potential for improvement, consistently offering product suggestions and requesting process reviews Show less

      • Customer Support Team Lead

        May 2021 - Mar 2022
      • Senior Customer Support Specialist (Food)

        Jun 2020 - May 2021
    • Uber

      May 2022 - now
      Operations Manager
  • Licenses & Certifications

    • Certified Digital Marketing Professional

      Digital Marketing Institute
      Mar 2021