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Stefy Smith

Stefy Smith

Customer Service Representative; Operations Mentor; Operations Supervisor

Followers of Stefy Smith2000 followers
location of Stefy SmithSan Francisco, California, United States

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  • Timeline

  • About me

     Solutions Architect

  • Education

    • IES Abroad

      -
      European Union Politics 4.0 GPA

    • Council on International Educational Exchange (CIEE)

      -
      Senegalese Culture and Society 4.0 GPA

    • Instituto Tecnológico y de Estudios Superiores de Monterrey

      -
      Health Care Business and Management

    • International Baccalaureate, Prepa Tec Campus Cumbres

      -
      IB Diploma

    • St. Edward's University

      -
      Bachelor of Business Administration (BBA) in International Business Bachelor of Arts (BA) in French & Minor in German

      Dean’s List, all semestersAcademic Transfer ScholarshipFaculty ScholarshipOutstanding Junior French Student2nd place in iChallenge, annual oral pitch competition for innovative ideasGlobal Business Program courses in Japan and Spain Member of the National Language Society Dance Team: Treasurer

    • Cornell Johnson Graduate School of Management

      2018 - 2021
      Master of Business Administration - MBA

      Activities and Societies: Head of Diversity Council, Student Council Community Chair | VP of Ed, Big Red Tech Strategy (BRTS) | Social Co-Chair, Out4Business | Johnson Admissions Group (JAG) | Luisa M. Velasquez MBA '12 Memorial Scholarship | Forte Fellowship | Consortium Fellowship

    • Cornell University - Cornell Institute for Public Affairs

      2018 - 2021
      Master of Public Administration - MPA Non-Profit Admin Concentration | Systems Thinking, Modeling and Leadership (STML) Certificate

  • Experience

    • Teleperformance Mexico

      Jan 2010 - Jun 2011
      Customer Service Representative; Operations Mentor; Operations Supervisor

      Developed innovative employee training methods resulting in highest rankingsAs Operations Mentor provided product training to new hiresAs Customer Service Representative answered inbound calls, provided quality customer service, and achieved first place ranking in performance metrics

    • St. Edward's University

      Jan 2012 - Jul 2012

      Organized field trips to historical and cultural for students Developed a website for prospective students of the Germany Program Graded assignments and examsMonitored French film festival

      • Cultural Events Coordinator

        May 2012 - Jul 2012

      • French Teaching Assistant

        Jan 2012 - May 2012

    • St. Edward's University

      Sept 2012 - Dec 2012

      Assist university professor with classConduct research for business publicationsGrade student assignments and exams Oversee logistics of special events and meetings in School of Management and BusinessOrganize and compile informational materials for participantsProvide administrative and clerical supportTranslated for undergraduate and graduate students in Spain

      • Teaching Assistant

        Sept 2012 - Dec 2012

      • Global Business Program Assistant

        Sept 2012 - Dec 2012

    • Balance Dance Studios

      Apr 2014 - Jan 2015
      Support Specialist Intern

      * Taught 100+ hours of jazz and contemporary dance technique to 120+ students aged 5-17.* Assisted in the travel logistics of 6 national competition tours for 70+ students.* Performed in “Dance to Breathe,” performance in benefit of cystic fibrosis.

    • Just Go Girl, LLC

      Jul 2014 - Feb 2015
      Executive Assistant

      • Directed the company's CSR program, including a donation of 10,000+ sanitary pads to schools in Uganda• Led website redesign of feminine hygiene products; developed and edited HTML monthlynewsletter for 900+ subscribers as sole employee• Generated a 400% increase in social media followers using insights from social media analytics

    • Peace Corps

      Feb 2015 - Apr 2018

      • Led the design, collection and analysis of volunteers’ spending habits to secure a 22% stipend increase for 234 volunteers — first increase in 12 years• Onboarded and supervised 60+ volunteers; measured and evaluated their quarterly performance• Identified and evaluated trends in performance metrics to revise the Community & Economic Development sector’s 7-year project roadmap (goals, objectives and key performance indicators) • Established the inaugural Youth Incubator Program with the Chamber of Commerce to train 150+ entrepreneurs, resulting in 70 business plans and the launch of 8 new businesses• Trained 150+ farmers and youth on financial literacy using gamification; within 3 months, 90% of participants scored higher on their financial literacy skills test as compared to their baseline• Drove the regional economic strategy by influencing stakeholders to synergize development efforts

      • Program and Training Leader | Community and Economic Development sector

        Feb 2017 - Apr 2018

      • Business Advising - Small Enterprise Development Volunteer

        Feb 2015 - Apr 2018

    • SEN-ECOKAF

      Aug 2015 - now
      Co-founder and Board Member

      • Spearheaded sustainable business growth strategy, leading to the employment of 40+ employees and the expansion of waste collection to 6 municipalities serving 800+ households• Designed and drove sales strategy based on market research to increase profit margins by 12%; increased monthly subscribers by 200% within 2 months of service• Leveraged trash collection data to optimize route schedules and reduce collection times by 12%• Improved environmental practices for 2000+ community members through education campaigns Show less

    • Center for Regional Economic Advancement - Cornell University

      Sept 2018 - Aug 2019
      Graduate Assistant

    • Apple

      Jun 2020 - now

      • Solutions Architect

        Nov 2024 - now

      • Senior Program Manager - Support Experience Strategy

        Sept 2022 - Dec 2024

      • Program Manager - Support Experience Strategy

        Aug 2021 - Sept 2022

      • Program Manager Intern - AppleCare Strategy

        Jun 2020 - Jul 2021

    • Las3.Studio

      Jun 2023 - now
      Co-Founder

  • Licenses & Certifications

    • Systems Thinking Yellow Belt

      Plectica
      May 2019

    • Systems Thinking Blue Belt

      Plectica
      May 2019

    • Systems Thinking White Belt

      Plectica
      May 2019

    • Systems Thinking Green Belt

      Plectica
      May 2019

  • Honors & Awards

    • Awarded to Stefy Smith
      A. Donald Kelso Award - Class of '21 Cornell SC Johnson College of Business May 2021 Awarded to students who have made significant contributions to the advancement of the school, and whose contributions, while numerous, are often "unsung".
    • Awarded to Stefy Smith
      Diversity and Inclusion Leadership Award - Class of '21 Office of Diversity and Inclusion May 2021 Awarded by the Office of Diversity and Inclusion. Recognizes leadership and commitment to encouraging or improving inclusion, and/or expanding Johnson's global brand through work on diversity and inclusion initiatives.
    • Awarded to Stefy Smith
      Poets and Quants' Best & Brightest MBAs - Class of '21 Selected by the Associate Dean for MBA Programs May 2021 Chosen as 1 out of the 100 Best and Brightest MBAs across the globe for the Poets and Quants' Publication.
    • Awarded to Stefy Smith
      Integrative Case Competition - 1st Place Team Core Faculty Dec 2020 This class-wide competition serves as a capstone within the Two-Year MBA fall core. Teams must draw upon their training in Critical and Strategic Thinking, Finance, and Strategy in order to be successful.
    • Awarded to Stefy Smith
      Digital Agriculture Hackathon at Cornell University Cornell University Mar 2019 Awarded $1500 for the "most novel/innovative idea" judged on technology innovation, elegance, impact and new capability.
    • Awarded to Stefy Smith
      C.K. Prahalad Social Innovation Grand Challenge University of Michigan Ross School of Business Feb 2019 Placed first and won $4000 for the social innovation challenge at the Ross Business School, focused on education for the bottom-of-the-pyramid populations in India.
    • Awarded to Stefy Smith
      Cyber 9/12 Columbia University Columbia University Nov 2018 Team was selected as semifinalist for the Cyber Policy Competition organized by Morgan Stanley and Columbia University.

  • Volunteer Experience

    • Outreach and Logistics Coordinator

      Issued by ITESM Campus Monterrey on Jul 2010
      ITESM Campus MonterreyAssociated with Stefy Smith

    • Food Shift Volunteer

      Issued by Casa Marianella on May 2013
      Casa MarianellaAssociated with Stefy Smith

    • Volunteer Assistant

      Issued by Peace Corps on Apr 2013
      Peace CorpsAssociated with Stefy Smith

    • Service Learning Projects

      Issued by CIEE on Mar 2013
      CIEEAssociated with Stefy Smith

    • Book Coordinator

      Issued by “Un libro, Mil oportunidades” student organization on Jan 2010
      “Un libro, Mil oportunidades” student organizationAssociated with Stefy Smith