Mohammad Al-Doss

Experience

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  Orange

  Mar 2010 - Jul 2010

  Home business unit - Techniacl
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  CSCjordan

  Aug 2010 - Apr 2012

  Credit Card Services Co.LLc-jordan

  - Network Administrator. - Technical support. - Backup management.

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  Cisco

  May 2012 - Aug 2014

  Cisco TAC

  Position: Senior Customer Support Engineer (Amman core & DNG) Responsibilities: - Respond to any customer inquiry and reply urgently and professionally. - Handle network down situations. - Handle high priority cases. - Guide the customer to reduce the business impact. - Identify and log any defects that need to be escalated to the development or production team. - Set up equipment and lab environments to simulate a customer’s network to assist the development team in reproducing and test the issues. - Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services - Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems. - Document actions in tickets to effectively communicate information internally and to customers. - Determines source of problems by reviewing procedures and actions taken by customer, gathering information regarding the customer’s technical operating environment, and instructing customer to perform diagnostic procedures. - Solving complex connectivity and latency problems in LAN networks. - Provide training and mentoring to junior personnel. Technologies and Platforms: - Switches: Catalyst 2900, 3700, 4500, 6500, and blade switches. - Routers: Cisco 800, 1800, 2600, 2800, 3800, 1900, 2900, 3900, 7200, 7600, 10k. - Switches and Routers Architecture. - Layer 2 switching (STP, VTP, CDP, ...ect.). - Quality of Service. - IOS images and feature support. Show less

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  Arab Bank

  Aug 2014 - Feb 2016

  Global Network Infrastructure Specialist

  - Responsible for maintaining, configuring and troubleshooting network devices including Cisco Switches (6500, Nexus series..etc), Routers(ASR,7200,...). - Installing, configuring, and operating network’s software ( LMS, PRTG. Solarwinds...etc). - Implementing network technical controls. - Monitor and configure MPLS, Frame relay, ISDN, and leased communication lines. - Supporting Bank's WAN, LAN, and Data Center network infrastructure. - Support and manage global MPLS and VPNs. - Implement new WAN and LAN solutions and provide daily support of the Bank’s data network architecture and communications services. - Responsible on solve and close Network trouble related tickets. - Periodic statistics on the network baselines for network performance such as (trending and capacity planning for routers, switches, firewalls and VPN devices. - Responsible on Monitor, review, and report the network health to include availability, down time, utilization, capacity planning. - Network designs Documentation, maintenance and configuration standards backup. - Document and maintain network infrastructure policies, procedures and other documentation. - Coordinate with data provider to implement a high performance and secure network lines. - Designing and implementation of cabling. - Reviews daily logs and reports to detect recurring slowdowns or errors. - Install network patch cables and maintain as required. Show less

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  Zayo Group

  May 2016 - Jan 2018

  IPNCC Tier II

  • surveillance and repair of a large multinational Ethernet and IP network consisting of routers and switches from a variety of vendors (Juniper ,ALU ,Cisco ,BTI & Accedian )• Monitor, troubleshoot, and repair Ethernet and IP equipment and associated protocols to include BGP, MPLS, Spanning Tree, and others.• Effectively communicate with customers, other communications providers and Zayo Bandwidth employees & organizations to quickly isolate and resolve network and customer issues.• Document work efforts and troubleshooting status in trouble ticketing system, and perform maintenance/repair activities. Show less

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  Cisco

  Jan 2018 - now

  TECHNICAL CONSULTING ENGINEER/ HTTS Team