Scott Pagel

Experience

• 

  LifePoint Vineyard Church

  Feb 2008 - Apr 2011

  Pastor of Worship and Student Ministries

  Pastor of WorshipResponsible to plan and execute all musical creativity for church activities including performance pieces, solos, readings, etc. ** Prepare for and run a rehearsal every week ** Responsible for training, directing, and investing in a approximately 60 volunteers in the specifics of our environment by positively reinforcing successful performance and giving deferential and encouraging coaching when necessary (and everything else that accompanies managing volunteers including recruitment) ** In charge of training someone capable of replacing me: to do this I created a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to this individual ** Maintained musical equipment on stage as well as inventory off stage ** Coordinated directly with Head Pastor on worship song selection based on current series and weekend topic in order to create seamless 60 minute weekend services ** Worked directly with our creative director in the producing of videos both timed with live music and set to music ** Helped distribute a creative brief and supervise a creative team designed to bring originality and creativity to weekend services ** Accountable for an approximately $40,000 budget ** Researched several in ear monitor systems and implemented the system with our Creative DirectorPastor of Student MinistriesLeading a team of Student Leaders who were set in place to lead groups of Middle and High School students ** Developed positive relationships with students by gaining understanding and addressing unique personalities and motivations ** In charge of planning, communicating, and executing events, fundraisers, small groups, and servant opportunitiesDirector of LoadKeeping the inventory of all church gear kept in storage and trailers ** Responsible for oversight of four load teams, a driving team, and a sign team and the recruitment for them Show less

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  Innovative Improvements

  Apr 2011 - Feb 2012

  Project Site Manager

  Communicate with owner about job needs and obtain necessary supplies for job ** Educate myself on each job and its requirements ** Create a positive working environment for teammates while supervising and coaching ** Provide clear and specific expectations for each job ** Maintain a clean and professional working environment at all times ** Communicate job details with clients, including estimates, and timeline

• 

  ERP Suites

  Jan 2012 - Jan 2017

  • Support infrastructure environment with 60 ESXi hosts and over 2000 VMs for 40 customers• Participate in three-person on-call rotation for highest level of server and storage support• Perform in depth VMware and ESXi tasks and maintenance as needed • Create disaster recovery plans and run tests using multiple technologies• Perform high-level Active Directory installations, changes, and repairs • Raise vendor support tickets when necessary to resolve issues• Optimize infrastructure procedures to increase efficiency by teaching and training an operational Tier 1• Perform changes to stabilize the environments. Ex: Devoted 1 month to optimization of customer SAN (VNX 5400). Servers and DBs with daily complaints of “slowness” went to no complaints after re-tiering the SAN and optimizing VMware datastores. Improved IOPS/Bandwidth and decreased latency.• Responsible for maintaining and optimizing 9 different EMC SANs (Clariion and VNX arrays)• Rezoned multi-fabric fiber network to a WWN/WWPN zoning over port zoning for flexibility and functionality• Support and maintain 10 Brocade Fiber Channel switches• Act as infrastructure liaison for on-boarding of large customer. Ex: Coordinated with customer project manager to oversee and coordinate the onboarding of ERP Suites’ largest client. Show less • Designed, built, and maintained data protection systems • Managed team of administrators protecting 2000+ VMs and servers • Responsible to protect over 400TB of front-end data and 4PB of application data• Worked onsite with customers implementing backup solutions and hardware• Instituted and conducted 1 on 1 meetings with direct reports • Managed multiple projects with moving deadlines • Performed project management for new implementations • Upgraded Simpana version 8 to 9 and 9 to 10 • Redesigned existing backup architecture as business needs expanded • Established remote customer backup sites managed by a remote CommServe • Project managed the design/deployment of a CommVault environment at customer site• Set up metric/reporting servers with cloud integration for quantitative analysis of jobs • Recommend software solutions to meet business needs with input from industry experts• Completed CommVault MSP Vitality Training • Migrated 350 servers (physical and virtual) to private cloud using CommVault and VMware • Collaborated to implement Service-Now utilizing ITIL for incident and change management • Installed shelves and expanded Data Domains Show less • Monitored multiple backup tools to analyze and resolve failures • Improved preparation of daily, weekly, and monthly reports to be fully automated to customers• Resolved Incidents and service requests within SLA • Monitored drives, analyzed and resolved malfunctions • Configured libraries, tape drives, and disk mounts within Windows and Linux • Performed housekeeping for disk space and database optimization • Configured and managed backup policies, clients, and schedules • Restored data as requested • Raised vendor support calls and collaborated with multiple teams to resolve issues • Implemented and managed EMC’s Data Domain VTL • Set up and maintained Data Domain replication • Devised and actualized Email Archiving solutions for Exchange '07, '10, and '13 using Simpana 10• Established laptop backup solution for 250+ laptops with end user access and recovery • Executed backups for remote servers through a proxy • Expanded company knowledge base Show less • Provided support for incidents and requests related to systems, software, and hardware • Responded to queries over the phone and created/assigned tickets as needed • Wrote training manuals • Trained users • Maintained and logged daily performance of systems • Inquired to determine nature of problem and priority to assist in troubleshooting incidents• Guided customers through problem-solving process • Installed, modified, and repaired hardware and software • Followed up with customers to ensure incident resolution • Gained feedback from customers and reported to superiors Show less

  • Systems Engineer (promoted)

    Jan 2012 - Jan 2017

  • Enterprise Data Protection Team Supervisor (promoted)

    May 2013 - Feb 2016

  • Enterprise Backup Administrator (promoted)

    Feb 2012 - May 2013

  • Helpdesk Support Technician

    Jan 2012 - Mar 2012
• 

  Emerge IT Solutions

  Jan 2017 - May 2017

  Senior System Engineer

  • Diagnosed and resolved requests for technical assistance in person, via phone, and remotely• Coordinated, planned, and performed upgrades for VMware Environments and CommVault Environments (including multiple server/storage platforms and upgrades of virtual switches -- i.e. Cisco Nexus 1000v).• Performed vCIO roles for companies and documented their IT environment assisting in strategy development, vision, and forecasting• Acted as an escalation point for Tier 1 and Tier 2 resources on all things storage, VMware, and data protection.• Implemented and upgraded Data Domains and assisted in configuring them to work with Veeam• Prepared and deliver Quarterly Business Reviews for managed service customers• Mentored other engineers around best practices and procedures• Maintained confidentiality regarding the information being processed, stored or accessed on network• Documented system problems and resolutions for future reference• Identified bottlenecks in Storage Area Network for both ISCSI and Fiber• Redesigned and implemented a new Fiber Channel network for a customer Storage Area Network• Implemented and maintained new SANs• Performed DR cleanup and implementations using vSphere Replication and Recover Point. Show less

• 

  Commvault

  May 2017 - May 2018

  System Engineer

  • Part of SE team accelerating/advancing opportunities through the technical validation and sales cycle• Architect Commvault solutions aimed at solving technical, business, operational, and financial issues• Propose and demonstrate Commvault Platform through remote demo’s, white boards, presentations, etc.• Educate inside sales, partner sales, and other SEs on IT concepts related to data management and storage• Develop areas of expertise in complementary technologies (e.g. virtualization, storage, deduplication) inaddition to maintaining broad core product skills• Participate in internal and 3rd party training opportunities• Work with internal departments (sales, support, marketing, development) to ensure success during salescampaigns and/or to ensure the customer experience is extremely positive• Work with Partners and channel sales reps to create comprehensive solutions from initial contact anddiscovery all the way to implementation/win• Detailed participation and contribution to Commvault CONNECT platform utilizing JIVE Software. Helped connect users, technology, and ideas through blogs, questions, and documentation. Show less

• 

  Rebel Rousing LLC

  May 2017 - Jan 2024

  CEO and Principal Consultant
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  SafeStorz

  Jan 2024 - now

  Senior Partner and Sales Engineer