Benjamin Callesen

Experience

• 

  Simply Macintosh

  Aug 2007 - Mar 2010

  Computer Repair Technician

  - Conducted in-store customer service, and offered telephone technical support. Maintained knowledge of store products and services, and assisted customers with purchases on sales floor.- Troubleshot and repaired computer system failures, and upgraded systems for customers. Provided on-site network and system setup for businesses, schools, and private homes.- Increased business capabilities, by earning Apple desktop technician certification, and enabling on-site repair of computer systems covered by manufacture's warranty. Show less

• 

  United States Air Force

  Apr 2010 - Jan 2020

  - Managed 12 technicians and first-line supervisors. Planned, prioritized, distributed, and validated 20+ daily aircraft on-equipment and inspection tasks. Conducted regular, and as-needed feedback sessions, goal setting, and corrective actions with subordinates, and trained supervisors on leadership functions.- Sought out and upgraded complex maintenance tracking systems. Developed 3 Excel and Access databases to track $750,000 in military assets. Instilled new level of anti-fraud/waste/abuse accountability standards. Streamlined documentation of reporting machine gun faults to identify problem areas. - Strengthened relationship with logistics readiness units. Coordinated inter-departmental inspections of equipment and explosive accounts to ensure joint acceptance of item counts. Created and maintained joint SharePoint page to share relevant data with authorized users, while restricting outside access. Show less - Selected to join base Inspector General team; evaluated 4 units over 3 generation exercises. Planned 7 scenarios with lead inspectors and compiled findings report. Briefed unit leadership on issues, trends, and improvement areas. Utilized findings to revise concept of operations guide and train 140 personnel.- Showcased mission accomplishment through management of 40 supervisors and technicians, by directing, scheduling, and assigning over 70 daily aircraft maintenance jobs and emergency response actions.- Reviewed personnel work history to align 70 enlisted members with job placement, based on career development and section needs. Built excel manning tracking system, corrected assignment duplication, prevented shortfalls, and facilitated in-route training, and validated 100% alignment with directives. Show less - Managed 7 alternate duty programs. Regularly reviewed US, foreign, and joint regulations, and applied updates to regulations and training. Ensured reliability and security of $30+ million in aircraft equipment, heavy machinery, and security facilities. Maintained total compliance to US inspectors, and receive award from NATO inspection team for outstanding program management.- Upgraded workplace's safety grade to 100% mishap free, through regular inspections, facility upgrades, and creation of formal safety training programs. Integrated US, joint, and host regulations, and conducted quarterly reviews. Trained 250 personnel on procedures.- Scheduled on- and off-duty appointments, personnel leave, training, and mobilization operations. Safeguarded US and NATO classified data. Researched, enforced, and trained others on confidentiality requirements, and ensured no security or surety violations occurred in section.- Hand-picked to expedite US involvement in the first joint hosted Belgian-Dutch Air Forces NATO exercise. Built team rosters, coordinated operations between 5 US units, and directed response to 7 emergency injects as unit’s emergency operations center (EOC) representative. Show less - Mastered operational procedures during 15 emergency exercises. Completed loading of 700,000 pounds of munitions, with zero mishaps. Earned supported unit an "outstanding" rating from command Inspector General team and recognized as an outstanding exercise performer.- Leadership-selected as a hands-on aircraft weapons trainer. Molded 55 new enlisted military members by instructing safety and electro-mechanical procedures and providing detailed evaluation reports. Evaluated 724 weapons loading tasks, maintaining certification of 2 aircraft maintenance units.- Installed 5 20mm F-16 gun systems. Enable pilot completion of rounds fired rate above Air Force-directed minimum, with zero faults reported.- Field tested prototype alternate mission equipment (AME) loading adapter. Tested safety and security functions, and drafted technical order change for equipment use, applied across DoD/NATO. Show less

  • Shift Supervisor

    Jan 2018 - Jan 2020

  • Supervisor & Instructor

    Jan 2017 - Dec 2017

  • Section Manager

    Nov 2013 - Jan 2017

  • F-16 Weapons Technician & Trainer

    Apr 2010 - Nov 2013
• 

  Erickson Incorporated

  Nov 2021 - now

  - Filled PM process gaps. Developed 2 standard operating procedures for risks management, lessons learned, and project issues tracking. Created 2 access databases support processes, created in-person training plan, and provided risk management training to management and leadership. Increased recorded threat and opportunity responses by 400%.- Builds and manages multi-year aircraft overhaul project integrated master schedules in MS Project. Reviews past project data, and collaborates with SMEs to compile breakdown of task durations and resource requirements. Developed standard dashboard to present CV/SV/SPI/CPI data, and custom MS Project reports to breakdown EVM by task area.- Maintains regular stakeholder communication. Prepares and distributes monthly Contract Data Requirements List (CDRL) reports, Integrated Project Team (IPT) slides, and semi-annual management reviews. Blends use of written, face-to-face, and and remote communication, as required.- Trained internal auditor for AS9100/9110 aircraft maintenance and manufacturing processes. Utilized knowledge to overhaul management review, metrics, and continuous improvement processes. Increased section’s corrective action resolution rate by 80% within 1 year. Show less

  • Program Manager

    Jul 2023 - now

  • Project Analyst

    Nov 2021 - Jul 2023