Linh Vu

Experience

• 

  VYC TRAVEL

  Jan 2017 - Dec 2019

  Junior Marketing Coordinator

  - Conducted market research to identify business opportunities and emerging trends.- Developed marketing strategies.- Oversaw website management, crafted and scheduled social media content.- Facilitated sales outreach for diverse customer acquisition.

• 

  Kairos E-Commerce

  Jan 2021 - Jan 2023

  Digital Marketing & E-commerce Associate

  - Managed and optimized e-commerce platforms (Shopify, Shopbase) to drive sales and enhance user experience.- Created and executed email marketing campaigns to engage customers (Klaviyo, Omnisend, Zoho..)- Developed and executed strategies for lead generation, contributing to a 30% increase in the email subscriber list over six months.- Implemented customer loyalty email programs, leading to a 20% increase in customer retention and repeat purchases.- Researched and evaluated the market to understand customer insight and find potential products. - Grew and managed a social group on Facebook with over 2000+ members within six months. Led a social media campaign that achieved a 25% conversion rate and got 800+ new customers. - Assisted in processing customer orders, tracking orders, and order fulfillment coordination. Show less

• 

  Chocolat on James

  Apr 2023 - now

  Sale Associate & Inventory Control Coordinator

  - Interacting with customers to address orders and concerns and provide information about products/services in the store.- Updating inventory records and managing stock levels to ensure accuracy and availability.- Ensuring the stockroom is properly organized.

• 

  Mohawk College

  Apr 2024 - Jun 2024

  Business Analyst

  - Conducted research, gathered and documented business processes and requirements.- Identified, supported and offered creative solutions.