Uddipta Ranjan Sarmah

Experience

• 

  Tata AIG General Insurance Company Limited

  Mar 2013 - Nov 2023

  • Managed 3 major branches in MMR (handling a team of 18 in-house surveyors), role included making new tie-ups with workshops, meeting with stakeholders, approving claim files, handling repudiation cases (OD & Theft), personal accident claims for owner driver & Total Loss/ NOS/ Cashloss/Theft Claims• Handling team in claim processing with predefined TAT and also responsible for branch closing & achieving the MTD& YTD targets, customer queries & Grievance redress on time, and KPG (Key Preferred Garage) Cashless Tie-ups.• Had Financial Authority to approve claims assessment up to Rs.2,00,000/-• SPOC for all OEM tie ups for the entire Mumbai Zone. • Also conduct Close file & Open file reviews for the branch.• Also Conduct team performance analysis, KPI analysis and W/shop ACP analysis & Productivity analysis. Show less • Cluster Head for entire Assam & 6 North Eastern States.• Handled 200 OD claims per month in entire Assam and 6 North Eastern states• Did In-House survey of more than 100 OD claims per month including all Major Loss, Total Loss claims in Guwahati and nearby locations with minimum TAT • Handled 10 theft claims per month of all segments of vehicles• Handled Constructive Total Loss/ Cash Loss/ Net of Salvage claims that fall under 7 North Eastern states.• Also conducted the auction and negotiation wreck value of Total Loss vehicles.• Regularly following up with External surveyors for early submission of reports.• Had authority to approve claims assessment up to Rs.1,00,000/-• Regularly did meetings with all channel partners regarding claim process & settlement and also did routine follow-ups with external surveyors for early submission of reports, establishing good relations with tie-up dealers to support business growth and sort claim-related issues.• Doing Cashless Tie-up with workshops.• Led a team to do the survey work and claim processing in the system. Show less

  • Chief Manager

    Apr 2022 - Nov 2023

  • Senior Manager

    Oct 2021 - Mar 2022

  • Manager

    Apr 2019 - Sept 2021

  • Deputy Manager

    Mar 2017 - Mar 2019

  • Senior Claims Analyst

    Jun 2016 - Mar 2017

  • Claims Analyst

    Mar 2013 - May 2016
• 

  Reliance General Insurance

  Nov 2023 - now

  Chief Manager