Sofia Konstantopoulou

Experience

• 

  ERGOGAS

  Jul 2004 - Feb 2010

  Client Services Director
• 

  ECOSYS

  Apr 2008 - Sept 2008

  Company Secretary

  Renewable Energy Solutions

• 

  Inditex

  Jun 2010 - Feb 2016

  - Assisted store members in fulfilling apparel demands in a dynamic, fast-paced environment- Collaborated with team members to meet delivery deadlines and introduce new apparel in-store bi-weekly.

  • Warehouse Specialist

    May 2013 - Feb 2016

  • Sales Representative

    Jun 2010 - Apr 2013
• 

  Unique goods

  Feb 2016 - Oct 2016

  Outside Food Sales Representative
• 

  Dombai Sport Europe - Refuse Gaming Network

  Oct 2016 - May 2017

  Online Sales Support

  - Assisted in managing online sales accounts, including processing orders, resolving customer inquiries, and maintaining accurate product listings.- Collaborated with marketing team to create targeted email campaigns and social media promotions to drive traffic to online store.

• 

  MINISO GREECE

  Oct 2018 - Oct 2024

  - Collaborating with a team of order processing specialists at the corporate headquarters, overseeing all aspects of order fulfillment, tracking, and delivery for efficient and accurate processing.- Coordinated order processing activities at the Guangzhou, China MINISO Fair for the 1st Semester of 2020.- Participated in Online Fairs hosted monthly on the MINISO Platform to streamline ordering processes and elevate customer satisfaction. - Oversaw end-to-end import process for merchandise, including managing customs clearance and coordinating distribution for timely delivery to retail locations.- Collaborated with logistics company to ensure efficient processes and prompt delivery in stores.- Developed and maintained strong relationships with freight forwarders to ensure compliance with import regulations and promptly resolve any issues that arose during the import process. - Directed and supervised a team of 20+ employees to consistently surpass sales objectives.- Implemented cost-cutting strategies that led to a 15% decrease in operational expenses while maintaining high service standards.- Launched an e-commerce platform within 10 days of the COVID-19 outbreak. - Implemented new organization systems to streamline office operations and improve efficiency.- Supervised a team of administrative staff, providing training and guidance to ensure optimal performance.- Developed and implemented office policies and procedures to maintain a productive and professional work environment. - Assessed potential franchisees and negotiated entry terms for franchise operations.- Oversaw daily operations, financial performance, and brand standard compliance for a portfolio of 2 franchise locations.- Conducted routine site visits to evaluate performance, offer feedback, and pinpoint areas for enhancement.

  • Order Processing Manager

    Apr 2019 - Oct 2024

  • Merchandise Import Manager

    Jan 2019 - Sept 2024

  • General Manager

    Jan 2020 - Jan 2023

  • Office Manager

    Sept 2019 - Jan 2023

  • Franchise Development

    Jun 2020 - May 2021

  • Warehouse Manager

    Oct 2018 - Apr 2019
• 

  JPM Ioanna Marinopoulos IKE

  Oct 2024 - now

  Personal Assistant to Director