Brian Williams

Experience

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  Systems and Computer Technology Corp. (SCT)

  Sept 1999 - Nov 2002

  Software Training Specialist

  ● Developed comprehensive functional and technical training materials and conducted end-user training sessions at various client locations in the US and internationally.● Acquired extensive hands-on experience across all phases of the software development lifecycle.● Served as the primary liaison between programmers and client end-users, providing exceptional client support and facilitating effective communication.

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  Sempra Energy

  Dec 2002 - May 2018

  Senior Business Systems Analyst

  ● Provided comprehensive support to approximately 800 mobile users, offering on-site, in-house, and help desk phone support for Windows 10 laptop computers.● Provided end-user training and support for Microsoft Office 365 suite, ensuring users could efficiently utilize these tools.● Collaborated directly with business unit stakeholders to clarify requests, refine requirements, and provide technology solution recommendations.● Acted as a liaison between clients and IT, documenting functional, technical, and business needs. Show less

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  Florida Wing Civil Air Patrol

  Dec 2022 - now

  Information Technology Officer

  ● Establish, maintain and troubleshoot user accounts and distribution groups utilizing Microsoft 365 Admin Center and Azure Active Directory.● Assisted in rollout, end-user training and support for Multi-Factor Authentication security enhancements.● Maintain user requests for SiteViz - Web Content Management system and provide training upon request.● Run eServices monthly reports and distribute to management.● As Professional Development Officer, work with members to map and verify progress through the various levels of the training and education system within Civil Air Patrol. Show less

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  Frontier Airlines

  Feb 2024 - now

  Flight Attendant