Dionne Harris

Experience

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  CIBC FirstCaribbean International Bank

  Jan 2007 - Jun 2008

  Customer Service Representative

  • Managed over US$150,000 in cash annually.• Contributed to revenue and customer retention through strategic upselling techniques.•

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  Sandy Crest and Coverley Medical Centres

  Jan 2008 - Jan 2012

  Procurement and Special Projects Officer

  • Co-led the management and execution of strategic plans, improving business operations by 42%.• Negotiated key deals on behalf of the company, ensuring projects finished within budget.• Supervised the implementation of service and performance contracts.• Facilitated thorough analyses of proposals, ensuring alignment with organizational goals and objectives.• Supported the preparation of proposals and quotations for goods and service agreements.

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  Sandy Crest and Coverley Medical Centres

  Jul 2012 - Jul 2021

  • Directed all marketing initiatives for the group of companies inclusive of 3 organizations.• Led 3 high-performing teams.• Managed strategic project planning, leading to increased sales and efficiency.• Developed, tested, and implemented business processes, successfully contributing to an increase of approximately 30% in sales.• Negotiated contracts and engaged in vendor management.• Held oversight for corporate social responsibility. • Developed and implemented standard operating procedures. • Managed employee relations, utilizing the ERA and SHaW Act.• Successfully executed performance appraisals and designed developmental plans.• Provided operational support to the Director and coached a team of 5 members.• Contributed to the operational framework through strategic engagement.

  • Group Marketing Manager

    Jul 2017 - Jul 2021

  • Administrative Manager

    Jul 2012 - Dec 2017
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  Partners of the Americas

  Aug 2015 - Dec 2018

  Programme Coordinator

  - Spearheaded the administration of monthly progress and quality reports, increasing efficiency by 47%.- Implemented key strategies, successfully managing phase 3 programme activities.- Strategized systematic preparatory training for the programme.- Organized all aspects of periodic meetings with key stakeholders.- Collaborated with the accounts department, ensuring remittance of payments to contractors.- Maintained international standards with the delivery of services and communications. Show less

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  Chadderton Research & Development

  Jan 2019 - now

  Key Achievement:• Conceptualize the online client platform for guided strategy implementation, resources, and progress updates.Responsibilities:• Diagnose process improvement opportunities in collaboration with stakeholders, proposing and implementing viable and attractive solutions.• Lead research efforts and contribute to the development of project and program management and delivery.• Manage the recruitment of strategy resources and the development of intellectual capital.• Oversee the development of client strategy sites.• Direct the monitoring and evaluation phase, mitigating and addressing critical issues and employing appropriate corrective actions.• Design and lead presentations, workshops, and coaching sessions, providing subject matter expertise. Show less • Facilitated timely communication and preparation of progress reports, boosting productivity by 35%.• Coordinated strategic plans and requirements for execution across multiple disciplines and teams.• Engaged and maintained relationships with stakeholders and project teams to identify areas for improvement and resolve issues.• Mobilized continuous development and correlated training and implementation elements.• Designed and executed operational business strategies, encompassing internal and external factors.• Built and supported organization-wide engagement through cascading organizational goals to departmental and individual goals.• Identified opportunities for growth and expansion. Show less

  • Strategic Lead - Creation, Implementation and Evaluation

    Jul 2020 - now

  • Strategic Planning and Project Management Consultant

    Jan 2019 - Aug 2021
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  Barbados Community College

  Oct 2020 - now

  Tutor

  • Mentor and collaborate with students, assisting in improving academic performance by creating realistic learning goals.• Create and implement premium-quality lesson plans.• Foster interactive learning environments for students with varying learning styles.

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  Northpoint Consulting Inc.

  Aug 2021 - Aug 2024

  Strategy Consultant

  • Conduct data and root-cause analysis to understand and effectively transform the company's strategy and mission.• Assess the company's operational and strategic performance, providing recommendations for process improvement.• Manage a solid business development strategy focused on financial gain and customer satisfaction.• Align processes, resource planning, and department goals with overall business strategy.• Design the product portfolio strategy and leads the short- and long-range planning process with the leadership team.• Initiate and execute product development and commercialization plans, solidifying the successful execution of the company's strategy. Show less