Lloyd Kalicki

Experience

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  City of Chandler, Arizona

  Jan 1997 - Jan 1998

  Help Desk Specialist

  Effectively performed support for 2500 users at many locations citywide.

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  St. Mary's Hospital

  Jan 1998 - Jan 1999

  Desktop Support Engineer

  Performed tier 3 hardware, software, and network support for 3500 users.Repaired servers, including hardware replacement and software troubleshooting.Re-Engineered the ticket process, Simplifying triage to a single intake process.Y2K readiness team. Deployed patches and firmware to Hospital Equipment and servers.Deployed endpoints with imaging software to deploy workstation images to PCs.

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  Inacom Information Systems - Salisbury MD

  Jan 1999 - Jan 2000

  Project Engineer

  Project Engineer responsible for deployment of post sales customer initiatives.Pre-sales engineer for infrastructure deployment projects.Successfully performed engineering during On-Call duties and Priority 1 response calls.Supported Microsoft and Novell production infrastructure.Administrator for internal Active Directory Domain, Servers and services.Responsible for project tracking, continual progress reports, and self-management.

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  Nationwide

  Jan 2001 - Jan 2008

  Systems Engineer

  Developed and deployed VDI Pilot program with Wyse thin clients.Successfully completed many Infrastructure projects.

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  CDC - Public Health Emergency Preparedness

  Feb 2009 - Aug 2016

  Technical Architect

  Directly managed and provided training to system engineers supporting federal infrastructure.Designed, deployed, and migrated Exchange 2013 environment to Amazon AWS.Selected and deployed BI product for the enterprise. Developed multiple use-cases and demonstrated POC.Designed and Deployed 350 node VMware View 6 VDI implementation for the State Hospital.Migrated 8000 seat Microsoft Exchange environment from 2007 to 2013, Deployed Lync 2010 & 2013.Deployed Microsoft Unified Access Gateway Portal. Implemented SSO and two-factor authentication.Overhauled networking by replacing Cisco gear with Barracuda, reducing maintenance $30K/yr.Virtualized entire environment to VMware on HP blades and chassis infrastructure.Initiated disaster recovery site with VMware Site Recovery Manager as well as SQL and Veeam replication. Show less

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  CSAA Insurance Group, a AAA Insurer

  Aug 2016 - Apr 2018

  Architecture Integration Deployment Consultant

  Provided technical consulting. Architecture patterns, Cost estimates, Logistical planning, and deployment.Authored and published Enterprise Architecture Principles and Guidelines for each IT division.Tactically deployed to solve complex deployment tasks between vendors and top-tier engineers.Technical Project Management; scheduled tasks, managed resources, communicated and drove efforts to completion.

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  Encore Capital Group

  Apr 2018 - now

  Director of Global Infrastructure

  Responsible for multiple globally based infrastructure teams; Cloud, Infrastructure, NOC, Service Desk, and Tools delivering Shared Services across the enterprise.Recognized as an MCM Maven, and President’s Club Award recipient.Involved in numerous initiatives to evolve the IT enterprise capabilities; NIST, PCI, & Security Driven Architecture.Innovated a purpose-built service layer application to allow for human-less interaction with infrastructure.Reorganized reporting structure of a 25-member team to focus on moving into an agile, cloud-based future.Consolidated toolsets from disparate tools enabling a top to bottom view for monitoring, APM, and dashboards.Core member of EA group, providing insight and knowledge to translate business strategy to IT initiatives.Converted from siloed teams to agile based deployment to foster DevOps integration and end-to-end deployment.Automated service account requests to approve, create, store credentials in PAM, and email customer.Implemented Zero-Touch deployments for instant delivery of virtual machines or cloud instances from ISO.Elevated technical capability by hosting Encore Evolution, Ansible Afternoons, and adopting certification-grade training. Show less