Steve Kosch

Experience

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  Hardees Food System

  Jul 1983 - Jan 1999

  Senior Project Manager - Operations Development and Services

  Conducted research, developed products, equipment, procedures and training materials, assisted with kitchen design, consulted with international department, and trained Franchisees and Senior Management.Held various positions with Hardee's since 1983 - 1983 - Shift Supervisor at Hardee's of University of Michigan-Dearborn.1985 - Assistant Manager at Hardee's of Gary South on the Indiana Tollroad.1986 - General Manager at Hardee's of Lorain County Community College in Elyria, OH- Cafeteria-style restaurant with salad bar, homemade soups and entrees; conducted catering for college campus; operated Deli and Ice Cream Shop.1987 - Special Projects Manager for 1987 Int'l Special Olympic Games at South Bend Indiana- Set up and organized concessions, catering, box lunches for 10 day event.- Served over 20,000 box lunches.- Served 5000 athletes and coaches at county park.- Served 10,000 volunteers at volunteer party at Notre Dames'​ ACC1987 - Project Manager - Operations Services, Rocky Mount, NC1989 - Regional Training Manager - Detroit, MI1991 - Sr. Project Manager - Operations Development, Rocky Mount, NC- Dinner Team Task Force- District Manager of 4 Corporate R&D restaurants in Rocky Mount.1997 - Sr. Project Manager working with new parent company, CKE Restaurants on conversion of Hardee's to Carl's Jr. in test markets of Oklahoma City, Peoria, and Tri-Cities, TN/VA. Show less

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  CKE Restaurants, Inc.

  Jan 1999 - Aug 2007

  Responsibilities include; building sales through Local Restaurant Marketing Activities and Community Involvement, management recruitment and development, maximizing store level contribution of food cost, payroll, and other controllable expenses in 9 restaurant district. - Increased sales 9% and grew pre-tax profit 5% over prior year and nearly 3% above plan. Coached and supported 58 franchise restaurants in central Virginia and North Carolina. Primary objectives included maintaining the integrity of the Hardee's Brand and partnering with franchisee's to build sales, profitability, and improve Guest Satisfaction.- Franchisees experienced an average increase in sales of 4.5%- Guest Satisfaction scores increased from 89% to 94% Responsible for training and support for owners and management of nearly 700 franchise restaurants in 10 states.- Planned, organized, and conducted over 1000 hours of training and education seminars.- Provided on-going personal and business development of 15 Franchise Business Consultants.- Certified 18 franchise restaurants and their management teams to conduct in-house training.

  • District Manager

    Feb 2005 - Aug 2007

  • Franchise Business Consultant

    Aug 2000 - Feb 2005

  • Franchise Training Consultant

    Jan 1999 - Aug 2000
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  Boddie-Noell Ent.

  Aug 2007 - Aug 2015

  District Manager

  District Manager of seven Hardee's Franchise restaurants in Rocky Mount, NC. Responsible for +$10M in sales and +200 employees.- Conducted testing and development with R&D including development of Chicken Tenders Program and Frozen Beverage Program.- Achieved sales growth in excess of 4% annual average during the last eight years.- Consistently exceeded all performance standards for Sales, Profit, Staffing, and Guest Satisfaction.- Sales increase YTD of +5% from extensive community involvement and local restaurant marketing activities resulted in exceeding 2015 targets.- Led franchisee for last three years in safety with least employee accidents. Show less

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  CKE Restaurants, Inc.

  Aug 2015 - Sept 2017

  Franchise Business Consultant
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  McDonald's

  Feb 2019 - now

  Franchise Business Partner

  Digital Lead for NC and southern VA.