Kyle McCracken

Experience

• 

  The King's College

  Jan 2010 - Jan 2011

  Media Lab Assistant
• 

  The Geneva School of Manhattan

  Jul 2011 - Jul 2015

  • Responsible for campus activities, contract negotiations, and facilities maintenance• Taught advanced courses in middle school Algebra and Logic• Tutored students in after-school programs

  • East Campus Office Manager

    Jul 2014 - Jul 2015

  • Operations Associate

    Jul 2011 - Jul 2015
• 

  Squarespace

  Aug 2015 - Jul 2019

  In addition to troubleshooting issues with the Squarespace platform, I assumed responsibilities as a project manager in charge of driving efficiency gains in the Customer Operations department. A few of these projects included:• Launched an international live chat development program to train 20 advisers in NYC, DUB, and PDX• Lead a project to reduce live chat transfer volume by 50-75 int/month• Trained advisers to increase support interactions by 15% - 30% per day in live chat and email Show less Provided support to customers via live chat and email channels on all topics relating to the Squarespace platform including billing & account issues, design questions, and other topics. Additional responsibilities included:• Tested and reported platform errors to Product Solutions and Customer Operations Expert teams• Thorough knowledge of platform and detailed testing of errors found on sites• Provided customers with creative solutions to help them utilize the platform to meet their needs Show less

  • Customer Operations Senior Advisor

    Jan 2018 - Jul 2019

  • Customer Operations Advisor

    Aug 2015 - Jan 2018
• 

  Logic, Inc.

  Jul 2019 - Nov 2019

  Software Developer Internship

  • Wrote NetSuite SuiteScript with C.R.U.D. operations to manage client contact information• Built website from scratch and published in the Microsoft Azure cloud• Utilized HTML5 elements, CSS grid, flexbox, pseudo-classes, advanced selectors, and media queries• Wrote JavaScript and React components to capture website form submissions• Configured Express web server and set up routing paths to run website on Node.js in Azure cloud

• 

  ULTRAX Aerospace

  Jan 2020 - Jun 2021

  Software Developer

  • Built and launched performance appraisal web app with MERN stack• Handled database migrations in Postgres with Knex query builder• Wrote GraphQL routes to provide React Native mobile app with up-to-date aircraft scan definitions• Added firmware update logic in C# backend for Army/Navy Service Pack Manager• Wrote Jest and Gherkin acceptance tests run with Cypress for React frontend• Updated Delphi 5 pascal code and C++ DLL’s to add soft panel in Delphi XE8

• 

  VMLY&R

  Jun 2021 - Oct 2022

  Software Developer

  • Redesigned reven.com website on WordPress using Elementor• Upgraded wendys.com Acquia environments to the latest versions of PHP and Drupal• Developed components with bricks (ECK) and Drupal paragraphs for cityofhope.org• Wrote views, patches, preprocess hooks, and custom modules for tnvacation.com• Created site header, sliders, and various components with MVC framework for plantemoran.com

• 

  Availent Systems

  Oct 2022 - now

  Software Developer