Manas D.

Experience

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  Wipro Ltd. - India

  Jun 2011 - Jun 2015

   Handling a team of 8 members for Microsoft SharePoint 2010/2013 and Microsoft InfoPath 2007/2010/2013 products. To Provide continuous technical training to team members and enhance their technical expertise in the product which includes Triages and Case Bash. To Interact with clients on daily basis and check case wellness. To maintain case hygiene and provide bin status of each member with details to Managers. Handling Client’s Queries. Provide on-call Technical assistance to engineer who are on call with customer's for SharePoint and InfoPath issues. Show less Responsibilities:- Enterprise Search Group-FAST ESP: Wipro: Integration & development teamOne of the largest business partners for Microsoft in India.FAST has its dedicated ESP integration & development team to develop, maintain their products which uses Fast ESP product. ROLE:- Handling Client’s Queries.- Installation, up-gradation and troubleshooting of FAST ESP.- Configuring Crawlers and file traverser for different collections.- Troubleshooting Enterprise Search server installations and start-up issues.- Maintaining the Search Server according to the business needs and severities.- Customization of the search pattern.- Provide license's (Evaluation and Production) to users troubleshooting indexer related issues.- Carrying out Administrative activities like, User Access issues, Configuration issue, Handling Change Requests etc.- Testing of the application first on the testing environment and then on the Production box.- We handle FAST ESP 5.3 and FSIS wherein we troubleshoot with any error which users are facing.- Maintaining of all the version of FAST ESP and FSIS.- Extensive work on the Language part ( Tokenization, Normalization, Lemmatization, Dictionary)- Extensive implementation of the indexers and queries and handling the malfunction of the same.- Search Business Centre maintenance.- Gained exposure to SharePoint Connectors and JDBC Connectors which act as a medium to feed data to FAST ESP.- Conducting live meeting sessions to understand complex problems, replicate them at the testing labs and resolve the problem quickly.- Deployment of custom spell-check dictionaries, linguistics support, etc. Show less

  • Technical Lead for Microsoft SharePoint\InfoPath\FAST ESP at Microsoft

    May 2013 - Jun 2015

  • Technical Consultant for Microsoft FAST ESP

    Jun 2011 - May 2013
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  Microsoft

  Jun 2015 - now

  • Sr Support Escalation Engineer

    Jan 2020 - now

  • Technical Support Engineer

    Jun 2015 - Jan 2020