Morgan Moore

Experience

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  Staples

  Sept 2005 - Mar 2024

  Manager

  - Collaborated with remote/on-site IT to address over 3 weekly tickets, gaining hands-on experience in error correction.- Provided advanced support for technology systems, troubleshooting, and software management.- Evaluated system plans, managed office support contractors, and addressed IT compliance issues.- Contributed to a $250,000 budget increase through document creation and editing.- Produced reports, charts, tables, and graphs, communicating statistics to the team and upper management.- Managed customer data in Salesforce, executed mailing campaigns, and contacted 20 to 200 Salesforce leads weekly.- Verified customer identity, maintaining data security by scanning documents into Idemia's database system.- Provided technical support for department-directed applications, ensuring high-quality customer service.- Trained associates, supervised up to 18, overseeing business functions, file maintenance, supply ordering, and clerical tasks.- Offered maintenance and documentation support for information system users and IT specialists.- Managed projects comprehensively, covering all phases of project management, promoting system security and awareness.- Organized tasks and projects for quality assurance, managing resources to ensure production aligned with established benchmarks.- Supervised service delivery through effective time and scope management, adjusting project plans to align with budget and goals. Show less

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  Sauer Group, LLC

  Mar 2024 - now

  Assistant Project Manager