Benjamin Ngo

Experience

• 

  Sources

  Sept 2014 - Apr 2015

  • Improved organization-wide records standardization by creating over 192 employment summaries involving employees from 3 different mergers• Contributed to miscellaneous tasks including preparing over 200 T4 and T4A tax forms for distribution and documenting inventory from 2 service locations• Addressed WorkSafeBC requirements by analyzing answers to a 49-question survey and identifying employees benefiting from additional training • Increased net fundraiser proceeds to 284% by leading a team of 16 volunteers in securing logistics and sponsors over a 4 month project• Upheld project accountability by hosting 9 event committee meetings and preparing the respective agenda and minutes for CEO approval• Enabled smooth project succession by creating a comprehensive training package with 32 project documents and an event checklist with 94 steps

  • Human Resources Assistant

    Jan 2015 - Apr 2015

  • Event Planner

    Sept 2014 - Dec 2014
• 

  Fraser Health

  Jan 2016 - Apr 2016

  Implementation Assistant

  • Improved morgue throughput by 25% after interviewing 11 stakeholders and identifying a redundant one-week process from workflow analysis• Supported management in understanding hospital flow by programming a VBA script that processes and charts 4 months of bed occupancy data• Identified 5 recommendations to improve sleep room utilization by investigating responses from 9 stakeholders and touring 8 rooms

• 

  Simon Fraser University

  Sept 2016 - Aug 2017

  Process Analyst - IT Services

  • Increased visibility into 54 services by documenting a Service Catalog with conditions such as system dependencies, access rules, and escalation workflows• Streamlined Major Incident processes by introducing 3 incident phases, defining roles for 5 actors, and diagramming a supporting 17-step workflow• Deployed a trial desktop ordering system by coordinating 13 team members, tracking project progress, and writing knowledgebase articles• Furthered preparations for 2 faculty initiatives by analyzing current state systems and capturing future state objectives along 5 key objectives Show less

• 

  Groundswell Cloud Solutions

  Jan 2019 - Jul 2021

  • Improved the user experience of over 350,000 Consultants by creating an extensible tab framework to replace redundant solutions from over 5 pages• Streamlined Prospect capture for a $1.3 billion organization by resolving complex bugs related to Google integrations and CSV imports• Strengthened the effectiveness of PSA software by closing old bugs and writing Technical Documentation for deployment processes • Furthered the productivity of over 800 Consultants by implementing Salesforce with targeted Permissions Sets, Field Level Security, and Reports Show less • Increased visibility of business health by developing a JavaScript utility that processes time cards and outputs Resource time spent by Project and Activity• Fostered employee skills by establishing a Knowledge Base, deploying 8 distinct Spaces, migrating 718 articles, and training close to 100 employees• Modernized company website by refactoring legacy Recruitment styling, updating the Privacy Policy, and replacing outdated branding assets• Expanded the impact of Sales efforts by customizing demo Salesforce environments with visuals, branding, and product information from 2 client prospects Show less

  • Salesforce Developer

    Sept 2020 - Jul 2021

  • Process Analyst

    Jan 2019 - Sept 2020
• 

  Intiveo

  Apr 2022 - now

  Salesforce Administrator

  • Increased collections by over $16,000 after creating automations that identify Accounts with mis-configured billing settings• Improved marketing email deliverability by identifying an additional 5% of bounced addresses to eliminate from the master mailing list• Reduced annual costs by over $2,500 after reducing Salesforce data storage usage by 26% and retiring a redundant data management service• Increased efficiency of revenue teams by identifying and removing over 1,700 redundant leads from legacy testing or failed imports Show less