Joan Balde

Experience

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  Turn Community Services

  Sept 1998 - Feb 2015

  Direct Support Professional

  Teaching focus on communication and other educational goals of handicapped adults and children out in the community

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  C3/CustomerContactChannels, Inc.

  Aug 2014 - Dec 2015

  United Healthcare Medicare Telesales Agent

  Maintained high sales conversion rate for United Healthcare Advantage and Prescription Drug Plans for the 2016 annual enrollment seasonPreviously: United Healthcare Billing Temporary Project Extended Stay America motel sales throughout the country Our Campus Market sales for linens, gift baskets and diploma frames for college students

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  Wells Fargo

  Feb 2016 - Apr 2016

  Online Customer Service Representative

  Provided customer service and sales for online services of Wells Fargo banking customers through AppleOne recruiting agency

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  Willis Towers Watson

  Jul 2016 - Dec 2016

  Seasonal Benefit Advisor

  Benefit Advisor to assist in selection of Medicare Insurance for retirees of selected companies, specializing in returning beneficiaries in the Legacy DepartmentPreviously: Benefit Advisor for Towers Watson/Extend Health, Inc for 2013 annual enrollment season

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  General Dynamics Information Technology

  Mar 2017 - Apr 2017

  Workforce Optimization Specialist/Census 2017 Test

  Monitored adherence to schedule of customer service representatives for the 2017 Census Test, utilizing Pulse and Genysis Systems.Previously: Customer Service Representative for 2017 Census Test Vangent Customer Service-Level I Census 2010 Follow-up

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  Connexion Point (cXp)

  Aug 2017 - Jan 2019

  Licensed Healthcare Agent

  Maintained higher conversion rates for Medicare Advantage and Prescription Drug Plans for Aetna throughout the country, then for CareFree Direct, and later for Medicare Advantage HMO Plans for CareSource in Ohio

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  Morgan Stanley

  Apr 2019 - Jun 2019

  Customer Support/Account Representative-Senior

  Managed ongoing brokerage accounts in regard to payout information, andset up of their initial public offering accounts

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  E-TeleQuote Insurance Inc.

  Jun 2019 - Jun 2020

  Licensed Healthcare Agent

  Enrolled in Medicare Advantage and Supplement Plans through five major insurance companies throughout 36 states

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  Connexion Point (cXp)

  Sept 2020 - Dec 2020

  Licensed Healthcare Agent

  Retained and enrolled in Medicare Advantage and Prescription Drug Plans for Assurancerepresenting five companies in 47 states throughout the country

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  Connexion Point (cXp)

  Jul 2021 - Mar 2022

  Seasonal Licensed Healthcare Agent

  Seasonal Telesales Agent, enrolling in Aetna Medicare Advantage & Prescription Drug Plans changes in 39 states throughout the country

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  Extra Space Storage

  May 2022 - Jan 2023

  Inbound Sales Representative
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  OPTUM/APEX SYSTEMS

  Feb 2023 - Mar 2023

  Optum Chat Representative
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  Upkid

  Jan 2024 - now

  Substitute Preschool Teacher

  Substitute Preschool Teacher for numerous Preschool, Daycare & After School Programs in the greater Salt Lake City area.