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Sophie Young

Sophie Young

Customer Service Assistant

Followers of Sophie Young213 followers
location of Sophie YoungNorwich, England, United Kingdom

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  • Timeline

  • About me

    Sustainability and Environmental Compliance Advisor at Penguin Random House UK

  • Education

    • Thorpe St Andrew School and Sixth Form

      2018 - 2020
      A Level Chemistry, Physics, Maths & EPQ A*A*AA

      Activities and Societies: - Achieved a Bronze STEMM Award for notable contributions and achievements in STEMM fields. - Co-chaired the Environment Committee, leading initiatives and guiding the committee in environmental projects and sustainability efforts.

    • Durham University

      2021 - 2024
      Bachelor of Science - BSc Geography First Class with Honours

      Activities and Societies: St. Cuthbert's Society Student Fresher's Representative: - Organised activities and coordinated events for first-year students. - Led workshops on sexual health and wellbeing, effectively communicating and collaborating to engage participants. St. Cuthbert's Society Environment Committee: - Planned and managed outreach events. - Created and executed social media campaigns, enhancing outreach and engagement within the college community. - Specialised in glaciology, climatology, hazards, and risk resilience, with an emphasis on quantitative analysis and climate science.- Authored a First-Class dissertation on a multi-proxy sediment reconstruction related to the 1964 Alaskan Earthquake, employing both quantitative and qualitative data analysis methods.- Acquired practical experience in geopolitics, policy, and international relations.- Developed expertise in producing scientific reports and utilising programming… Show more - Specialised in glaciology, climatology, hazards, and risk resilience, with an emphasis on quantitative analysis and climate science.- Authored a First-Class dissertation on a multi-proxy sediment reconstruction related to the 1964 Alaskan Earthquake, employing both quantitative and qualitative data analysis methods.- Acquired practical experience in geopolitics, policy, and international relations.- Developed expertise in producing scientific reports and utilising programming tools such as MATLAB, RStudio, ArcGIS, and Stata to model climate change, sea-level hazards, and environmental trends.- Gained hands-on field experience in both social and scientific research, enhancing skills in data analysis, reporting, and problem-solving. Show less

  • Experience

    • Vertas Group Limited

      May 2018 - Oct 2019
      Customer Service Assistant

      - Operated the cashier.- Prepared and served hot drinks and confectioneries.- Managed financial transactions, and logged intake and orders.- Monitored stock levels and replenished products as needed.- Conducted cleaning duties and closed the café at the end of each shift.

    • University of East Anglia

      Sept 2020 - Oct 2020
      Physics Dep Research Assistant

      - Managed professional errands and logistical tasks.- Sourced and organized job-specific data for in-depth analysis.- Analyzed data and written information to support decision-making.- Collaborated effectively with faculty members to achieve team objectives.

    • RSPB

      Aug 2022 - Apr 2024
      Volunteer

      - Oversaw revenue collection and reporting, generating over £500 in profit for the charity. - Coordinated with local businesses to establish collection centres, personally managing the collection and donation of revenue, as well as overseeing inventory for these donation sites.

    • Gap personnel

      Aug 2022 - Sept 2022
      Customer Assistant

      - Operated the cash register and managed transactions.- Prepared and served food items to ensure high quality and customer satisfaction.- Maintained cleanliness and organized the kiosk, including restocking supplies.- Conducted food quality and standards checks.

    • Pond Foundation

      Sept 2022 - Jan 2025
      Sustainability Project Manager

      - Managing and assisting with communications, carbon calculations, and sustainability projects for various partners at the foundation. - Collecting, calculating and presenting carbon and emissions data for partners' annual greenhouse gas emissions reports, following ISO Standards.

    • The Ugly Fruit Group

      Apr 2023 - Jul 2024
      Co-Project Leader

      - Led a 10-member team and 10+ volunteers, optimising performance through effective planning, scheduling, and leading regular group meetings.- Assisted in creating environmental and social impact summaries and reports through comprehensive data collection and analysis.- Managed financial accounts, oversaw culinary operations in compliance with Food and Hygiene guidelines, and coordinated collection schedules with food banks and retail partners, demonstrating organisational and operational management skills.- Assisted in organising and overseeing the production of confectionery products, incorporating consumer feedback and market preferences to refine and improve manufacturing processes. Show less

    • Penguin Random House UK

      Jan 2025 - now
      Sustainability and Environmental Compliance Advisor

      - Calculate site emissions and assist with organisation’s carbon footprint in compliance with ISO14067 and ISO14001 standards - Coordinate and complete annual Environmental Management System (EMS) audits to maintain accreditations - Ensure compliance with ESOS, PWR, EPR, SECR and F-gas regulations - Identify areas for sustainable improvements and help implement policy based initiatives

  • Licenses & Certifications

    • ISO 14001: Environmental Management Systems Certified

      Bywater
      Jan 2025

    • Internal Environmental Management System Auditor Course

      Bywater