Aroop Dutta

Experience

• 

  Strategic Accounting Solutions Inc

  Jan 1999 - Jan 2002

  Project Lead

  Offshoring some of the big projects in Pivotal CRM from UK to India. Handled customer, project and resources deligently to make the offshoring successful. Started project development and runnng the offshore centre for 3 years.

• 

  Tata Elxsi

  Jan 2002 - Jan 2003

  Specialist Design and Development

  Implemented Pivotal CRM for GE plastics. Handled different modules including pricing and lead management.

• 

  Reliance Communications

  Jan 2003 - Jan 2005

  Project Lead - CRM

  implementation of clarify thin client for order and service request management.

• 

  Orange Business

  Oct 2005 - Apr 2006

  Program Manager

  Description -Endeavour is a code name of project done for a prestigious telecom operator in Middle East. Siebel communication used as base product and customised following area as per client requirement.Some of the major order management processes implemented for wireless network. Implemented Modules covered with very minimum customization includes; Order management, Product configuration, Account management, Payments and Service request.Phases Covered - Requirement Capture, Development, Unit Testing.Responsibilities - Lead the Offshore development team with co-ordinating onsite design team, business analyst team.Prepare project estimation, pilot documents, define process & approach, pre and post sign off analysis and activitiesBuilding off shore team of developers and testers.Facilitate documentation of project standards and maintained all quality related documents within organization's metric & measurement program. Ensure compliance with quality processes. Involved in internal audit of the project and responsible for resolving most of the quality issues. Show less

• 

  Tech Mahindra Ltd

  Apr 2006 - Jun 2007

  Project Manager

  Worked for one of the major europen telecom operator. Also contributed in high revenue business proposal writing for big SI projects.Effort and Resource estimation for big SI projects in end to end scenario. Team management of 40 Siebel developers.Handling CRM-COE activities for Siebel and Clarify Pool.

• 

  Cognizant

  Jul 2007 - May 2010

  Working with some of the global customer to deliver CRM application for different business domain. Managing different clients and account in Germany for Customer solution Practice group. This group has biggest portfolio of applications which include CRM, BPM and CDI / MDM solutions.

  • Principal Consultant

    Mar 2009 - May 2010

  • Customer solution practice Lead

    Jul 2007 - Mar 2009
• 

  Wipro

  May 2010 - Feb 2022

  As the Manager for Europe Geo delivery for the Intelligent Process Automation practice, I have successfully managed the talent pool and delivery for various programs across multiple segments and verticals. My responsibilities included managing the revenue targets for the practice in Europe, which includes the UKI and CE regions.I have a deep understanding of the BPM, RPA, and LowCode NoCode tools and have been instrumental in managing the talent pool for these skills. Additionally, I have successfully closed multiple escalations across various programs.One of my notable accomplishments has been starting a new practice and program in a new BPM product called Flowable. This required me to develop a deep understanding of the product, work with the sales team to identify opportunities, and manage the delivery of the project.Overall, my experience in managing delivery across multiple segments and verticals has allowed me to develop strong relationships with clients, identify opportunities for growth, and deliver projects on-time and within budget. My ability to manage and lead teams and handle escalations has helped me to build a successful practice that is focused on delivering high-quality solutions to clients. Show less As a Digital Platform Manager, I have extensive experience in managing the complete digital platform from inception to multiple environments. I have also implemented an on-premises cloud environment for the integration and mobility platform.In addition, I have created and managed the solution architecture for a complete transformation program, working closely with business analysts to create enterprise architecture and process architecture.My expertise extends to managing delivery for several digital solutions, including the IBM Integration Suite on OpenShift, IBM Business Process Management Suite, IBM Automation Anywhere RPA Suite, IBM ODM, and IBM Mobile Foundation Suite on OpenShift.I have worked closely with project teams to ensure that all deliverables are met on time and within budget. Additionally, I have a strong background in managing complex integration projects and have been instrumental in designing and implementing digital portals to improve customer experience.Overall, my experience in managing and delivering digital platforms and solutions has allowed me to develop a deep understanding of enterprise architecture, process architecture, and integration. My ability to work closely with business analysts and project teams has helped me to deliver high-quality solutions that meet the unique needs of each client. Show less

  • Digital Delivery Head IPA - Europe

    Jan 2021 - Feb 2022

  • Digital Transformation Head

    Dec 2019 - Dec 2020

  • Digital Delivery Head

    Jan 2019 - Dec 2019

  • Integration and BPM Technology Lead

    Jan 2017 - Dec 2018

  • Technical Delivery Manager

    Apr 2015 - Dec 2016

  • Practice Head - BPM

    Feb 2013 - Mar 2015

  • Program Manager

    Feb 2011 - Jan 2013

  • Program Manager - CRM

    May 2010 - Feb 2011
• 

  Infosys

  Mar 2022 - now

  Digital Process Automation Delivery Lead

  As a Global Delivery Lead for the Digital Process Automation practice, I have been responsible for handling programs for the Banking and financial vertical. My expertise covers various skills and tools in the BPM and RPA areas.My primary responsibilities include business planning, prospecting, proposal development, project scoping, estimation, resource planning, scheduling, quality planning, risk planning, transition planning, people management, client management, and operations management.Through my experience in this role, I have developed a strong understanding of the BFS sector and have utilized this knowledge to design and deliver customized solutions to meet the unique needs of each client. I have also developed deep expertise in managing and leading teams to ensure that project timelines and deliverables are met to the highest level of quality.Overall, I am a results-driven professional with a proven track record in delivering successful projects on time and within budget. I am committed to continuous improvement and staying up-to-date with the latest industry trends and technologies. My ability to effectively manage teams and collaborate with clients has helped me to build long-lasting partnerships and achieve outstanding results. Show less