Mario Colangelo

Experience

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  Progressive Insurance

  Feb 2001 - Feb 2017

  Developed and implemented analytical plans to support direct report career development, including enhancing SAS programming skills. Created job objectives and conducted performance evaluations for analysts and contractors. Prepared monthly reports on customer satisfaction, project delivery, and quality for the CIO. Managed three direct reports.EXPERTISE LEVERAGED: statistical analysis, curriculum development, process improvement, performance metrics, SAS programmingKEY WINS• Saved $100K by designing a three-day statistics course using Progressive data, training 50 analysts and product managers on insurance-specific analytical concepts.• Increased corporate loyalty score by 1%, generating $5M in lifetime earned premium through categorical data analysis presented to the CEO.• Established a company-wide sales metric, increasing auto insurance sales conversion by 1%, resulting in $25M in annual premiums.• Improved call center evaluation processes by developing a statistical process control program, enabling management to monitor and enhance performance based on key quality metrics.• Provided the CIO with insights on IT satisfaction by designing and administering a call center survey, supporting data-driven decisions for service improvements. Show less

  • Master Data Analyst

    Jul 2007 - Feb 2017

  • Master Data Analyst | Data Analyst IV | Data Analyst II | Data Analyst I

    Feb 2001 - Jan 2017
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  University of Akron Wayne College

  Aug 2009 - now

  Adjunct Faculty

  ADJUNCT INSTRUCTORTeach undergraduate courses, as needed, in Intermediate Algebra, College Algebra, Statistics, and Calculus.

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  USAA

  Feb 2017 - now

  Oversee strategic initiatives to align team objectives with departmental priorities and conduct performance reviews. Lead stand-up meetings, guide analytical techniques, and develop soft skills in customer relations. Establish partnerships with senior leaders to drive data strategy and support recruitment, onboarding, and career development for team members. Manage eight direct reports.EXPERTISE LEVERAGED: statistical process control, data analysis, machine learning, cross-functional leadership, mentoringKEY WINS• Improved on-time data availability from 75% to 93%, enhancing pricing decisions for a $300M auto loan portfolio by leading a cross-functional team to implement data monitoring controls.• Reduced data defects by 81% over one year, minimizing compliance risks by implementing a defect reduction program and improving communication with internal customers.• Saved $60K by designing and facilitating an internal machine learning course for analysts, empowering participants to apply theoretical concepts to business problems.• Protected $8B in annual auto loan revenue by developing and monitoring a KPI for loan funding rates, enabling proactive identification and resolution of performance issues.• Delivered $25M in revenue and an additional $10M annually by developing a regression model and K-means clustering to optimize auto loan pricing strategies. Show less

  • Manager Senior, Decision Science Analysts

    Feb 2020 - now

  • Decision Science Analyst

    Feb 2017 - Feb 2020