Melissa Lee

Experience

• 

  Eyelevel Elite

  May 2017 - Dec 2017

  Receptionist

  • Complete administrative work • Answer any enquiries that parents may have regarding materials and courses• Help taking care of younger students before and after lessons

• 

  Project Everest Ventures

  Feb 2018 - Mar 2021

  This role is responsible for ensuring a smooth end-to-end onboarding of students in Project Everest Ventures’ international social entrepreneurship projects. An integral part of the role is to speak and engage with new leads. To make sure leads are fully informed, positively and actively engaged.We also work in a small team to ensure customer success by providing all-rounded support.We aim to build a community for customers to connect. I assist in sourcing and managing strategic partnerships. And to organise presentations and workshops at university. As the coordinator, I led the lead-generation team to achieve the campaign budgeted target.

  • Recruitment Manager

    Oct 2020 - Mar 2021

  • Recruitment Coordinator

    Mar 2018 - Nov 2020

  • Marketing and Lead-Generation Coordinator

    Mar 2018 - Sept 2019

  • Business Consultant

    Nov 2018 - Dec 2018

  • Project Intern

    Feb 2018 - Feb 2018
• 

  EasyCompanies

  Jan 2019 - Mar 2019

  Business Intern

  My role as the business intern mostly sit within marketing and providing support for the marketing manager. My main responsibility involved managing and developing blog posts, eDM, and company social media to increase digital lead-generation.

• 

  Salesforce

  Nov 2019 - Feb 2020

  Emerging Solution Engineer

  As an intern, I had the opportunity to collaborate alongside and assist lead solution engineer and account executive to assess customers’ business challenges. Specifically, I the chance to configure cloud computing solutions that will bring value and resolve customer's business issues for businesses in the Financial Services industry.

• 

  Qualtrics

  Apr 2021 - Apr 2024

  As a Qualtrics Solutions Engineer, I specialize in leveraging the power of the Qualtrics Experience Management platform to deliver transformative solutions to organizations. With a deep understanding of the platform's capabilities and my expertise across both Employee and Customer Experience, I work closely with clients to understand their unique needs and design customized solutions that drive their business forward. From conducting technical demos and proof of concepts to providing technical support and launching 1:many initiatives, I am dedicated to ensuring the successful adoption and utilization of the XM platform. Show less I help clients use Qualtrics' powerful platform to build the best Experience Management solutions for their business needs. I led the APJ team, where I troubleshoot complicated processes, handle client escalations, and train others on integrations, API and the Employee Experience platform. I work with users to leverage Qualtrics' API to seamlessly manage the movement of large amounts of data to and from the platform, as well as troubleshoot integrations with applications such as Salesforce, Tableau, Marketo, Zapier, Hubspot, and more. I also served as the APJ core team lead which encompassed building and growing onboarding experience for new hires, establishing regular team cadence and communication, managing high-tier escalations from customer success managers, and enhancing short, medium and long term capacity planning. Show less

  • Scale Solution Engineer

    May 2022 - Apr 2024

  • Product Specialist

    Apr 2021 - Apr 2022
• 

  ServiceNow

  Apr 2024 - now

  Solution Consultant

  As a Solution Consultant, I lead customer engagements to identify strategic business priorities, conducting in-depth discovery and demonstrations across IT, HR, and Customer Service Management AI-driven solutions with federal government and SLED customers within the ANZ region.Additionally, I have spearheaded 1-to-many webinars to drive the adoption of ServiceNow’s latest major feature releases.