Shyam Pushp Sharma (ITIL®️ ,V-4 Certiified)

Experience

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  Core BPO

  Feb 2006 - Dec 2007

  Credit Analyst

  Worked as Cr Analyst in UK based Home Rental Insurance process, dialled for UK based Cable & Wireless Company & for UK based Telecom & Secured loans and US based Processes.

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  HCLTech

  Jan 2008 - Oct 2022

  PMO LEAD -Delivery ERP (SAP & Non-SAP) June 2019– PresentBusiness Operations Vertical / Tools & Applications /Client & Mgmt. Reviews / Resourcing &Coordination, Reporting, Leading Audits & managing the PMO teamWorking as PMO Lead for ERP & in-depth knowledge of Program/Project planning/PMO processes/ co ordinating with Sr mgmt & Clients & Leading PMO team.Aligned with Business Operations Vertical.Regular tracking of KPI’s and analysis.Producing IT Key Performance Indicators and metric reporting .Extensively working on client’s & internal tools, POWER BI, SNOW, Applications (For Incidents CR’s, SR’s, CAPA,RCA) & Portals to extract data and conduct analysis & reports to Management & clients on a daily/weekly/monthlybasisPMO – Central Operations (Life Science Health) July 2016– May 2019Worked as PMO - Central Operations team for Delivery.Single point of contact between the Senior Management and Delivery SPOC’S (PMO’s).Maintained data and analysis reports required by The Management & Leaders.Preparing Operational overviewAssociate Manager Operations & acted as PMO (Additional Role) for an Automobilemanufacturing client (Indian- Japanese leading car manufacturer client).. May 2014 – Jun 2016Effectively supported the team in creating new CRM Scripts as per client requirement (gathering) related tonew projects and automation & managing OperationsSenior Lead Operations for an Automobile manufacturing client (Indian- Japanese leadingcar manufacturer client).. May 2010– April 2014Worked in many LOB’s as per client requirements and was instrumental in new Business .Quality Analyst (UK based Insurance & Leading Telecom Clients). Jan 2008 – Apr 2010Transactions and monitoring [2.4 COPC] clientcalibration/Quality Circle.CORE BPO PVT Limited Feb 2006 - Dec 2007Credit Analyst – (UK & US based insurance & telecom clients)Worked as a Credit Analyst in a UK based Insurance process Show less Managed Teams for various Global clients.Worked in many LOB’s as per client requirements and been instrumental in new Business by understanding/gathering client requirements and making it run successfully.Worked effectively in supporting the team in creating new CRM Scripts as per client requirement (gathering) and managing the Program until it went live successfully. Approx. 30+ CRM Scripts successfully implemented.Managing SLA’s, ISO Audits, Appraisals & Billing & invoicing.Client calls, meetings on SLA performance and future forecasting/ Daily workflow.Performed extensive analysis on the databases/reports to ensure consistent performance delivery.Client calls / meetings on Service Level Agreement, and future forecasting . Innovation and new strategies for the performance improvementDriving the quality within the process, regular monitoring and feedback, quality circle for the improvement. Show less

  • PMO Lead - Delivery

    Jul 2014 - Oct 2022

  • Associate Manager - Delivery

    May 2010 - Jun 2014

  • Quality Analyst

    Jan 2008 - Apr 2010
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  Orane Consulting Private Limited

  Oct 2022 - Apr 2023

  Project Manager

  PMO for E2E implementation &S4/HANA implementation Projects (East African, UAE Clients) Cross functional Coordination, Daily Scrum calls, Client management, Clear communication cycle, Projects deliverablesWorking as PMO for E2E implementation &S4/HANA implementation projects & in-depth knowledge of Program/Project planning/PMO processes Ensure the smooth running of Projects and meeting its timelines with strong coordination with the Delivery team, Client and Management.Continuous Project Gap analysis and corrective actionsStrong vendor relationship management & responsible for Resource management allocationConducting daily scrum calls to track the projects and meet deadlinesPreparing Weekly and Monthly Reviews deck and conducting the reviews and Project status calls with Client and Senior ManagementConducting scoping meetings and Blueprinting sessions for gathering requirements to identify Gaps/ABAP WRICEFs required by the Business and ITMaintenance of RAID register to support the engagementsMaintaining all the documents @ all the stages/phases of implementation of the ProjectMaintaining strategic initiatives for the Organization to achieve business benefits such as Cost control, and effort reduction.Undertaking effective tracking and control of the Projects and its deliverablesPlaying a pivotal role in staffing and hiring for the niche skills Show less

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  Aristocrat Gaming

  Apr 2023 - now

  Program Manager

  Happy to join Aristocrat Tech as Program Manager