Jessie Y.

Experience

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  Emirates

  Oct 2014 - Oct 2020

  Flight Attendant Premium Cabin

  • Upheld a high standard of safety and service delivery by completing a rigorous two-month training program and reoccurring annual training and conducting thorough pre-flight safety inspections• Ensured efficient operations through collaborating with up to 24 cabin crew and flight deck before and during flights• Built and maintained positive relationships with 25 Business Class passengers per flight by providing personalized service catered to their individual profiles to ensure their comfort and satisfaction – received formal customer commendations• Assured the safety of passengers through performing emergency procedures to respond to passengers who fainted, were choking, had a heart attack, seizure, allergic reaction, etc. and other emergencies, such as different classes of fires, etc. Show less

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  YVR Skylynx

  Oct 2021 - now

  Sales Associate

  • Managed 200,000+ annual ticket sales equating to millions in revenue by coordinating with more than 120 agency partners including direct customers, travel agencies, hotels and Whistler resort sales team staff• Ensured smooth operations of our daily bus service through effective management of communication across 4 departments, including dispatch team, coordinating with bus drivers, and handling over 100 daily inquiries• Increased ticket sales by over $100k by identifying new sales channels through the creation and management of multiple travel social media platforms (i.e., TripAdvisor, Busbud, Instagram, Xiaohongshu, etc.) to improve service visibility• Boosted sales by 15% by working with management to revamp operating polices (i.e., increased reviews by following-up with customers to ensure satisfaction, addressed complaints, introduced new user-friendly ticket booking system, etc.) Show less

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  UBC DAP Student Club

  Oct 2023 - Jun 2024

  Marketing Coordinator

  • Contributed to the successful execution of club initiatives by offering helpful suggestions during pre-event brainstorming meetings and maintaining open dialogue during events• Attracted more than 160 student club members from over 5 post-secondary institutions to a club-organized networking event (CPA Career Fair) through crafting impactful marketing plans and social media posts to improve visibility• Created opportunities for student club members to make valuable connections with employers by fostering positive relationships with accounting firms and other employers to attract over 50 representatives to the CPA Career Fair Show less