Kelsey Crick

Experience

• 

  Service Stream

  Nov 2016 - May 2017

  FSD Scheduler

  I worked at Service Stream in partners with National Broadband Network (NBN) rolling out fibre-optic, fixed wireless and satallite infrastructure to replace the existing broadband infrastructure with a faster and more reliable broadband service.Key Responsibilities• Ensure all scheduling and dispatching of tickets of work to field technicians is conducted efficiently and accurately.• Managing inbound phone calls from field technicians.• Monitoring all tickets of work to ensure all activities are completed within the allocated window and mitigate risk of incomplete or difficult installations.• Collection and provision of accurate information from technicians.• Outbound phone calls to technicians/customers to schedule and confirm installation appointment time. Utilising both in-house and client computer systems to ensure dispatched work orders are accurately maintained to completion.• Asbestos investigation. Show less

• 

  Transurban

  May 2017 - Aug 2017

  Toll Invoice and Support Team, Head Office

  I worked for Transurban Pty Ltd which is partnered with City Link. City Link opened to traffic opened to traffic in two stages: Western link and Southern Link. It is 100% Transurban owned and under concession. My Job title in this role was in the late Toll Invoice Team moving up to the support team. My duties were to receive incoming calls and assist customers to my best ability. During this time at Transurban Pty Ltd, I also worked in the support team. We would work very closely with all departments to ensure all aspects were carried out within regulations and all details were correct, ensuring that confidentiality is at the utmost importance.Key Responsibilities• Cross referencing vehicle registration plates for stolen vehicles.• Replying to important emails, letters and faxes.• Creating and adapting customer's/commercial accounts.• Checking and adding new payments into the system with secure legal documents• Security Checks• Making payment on customers/commercial accounts. • Checking and receiving Police Incident numbers by calling the correct Police Department. • Waiving or inputting late Toll Invoices into the system.• Investigating loss on accounts• Ensuring everything is done on time and complete to deadline. • Inputting data, calculating debt and creating overviews on monthly statements.• Using various systems such as Excel, Word and Outlook. • Working with appeals made by customers by Investigating through all documents and accounts, changing liability for the person in question.• Checking all confidential details or fraudulent looking activity and approve or decline access as necessary.• Checking captured photos of vehicles and identify registration plates. Show less

• 

  Bank of New Zealand

  Jan 2018 - Mar 2018

  Revenue Assurance Analyst

  During my time with BNZ we would report and exchange financial account information between tax authorities around the world. New Zealand is one of many countries that have committed to this initiative which is designed to ensure everyone pays the right amount of tax. We identified, collected and reported information about customers foreign tax residency to Inland Revenue. Inland Revenue may then share this information with the relevant tax authority, if an agreement is held with that country.Key Responsibilities• Assess all documentation to ensure compliance.• Contacting customers via email and post who have overseas tax obligations.• Ensuring Assurance Programme cycles are met. • Providing accurate time frames to clients throughout the process.• Meeting our compliance obligations in regards to foreign tax legislation requirements.• Assisting with the development, delivery and integration of the FATCA/CRS Client Funds Service Compliance Programme.• Assisting with the development, delivery and integration of the CRS pre-existing customer review programmes for both high value and mass market customer groups. Show less

• 

  Pharmaco NZ and Australia Ltd

  Mar 2018 - Jan 2019

  Accounts Clerk/Frontline Administration

  I worked for Pharmaco (NZ) Ltd which is a healthcare company with expertise in both pharmaceuticals and medical devices, which provides services backed by the best-practice, customer support, finance and administration.Key Responsibilities•Charge expenses to accounts and cost centres by analysing Invoices and expense reports.• Maintained historical records.• Processed vendor Invoices.• Managing all Incoming Tax Invoices - Distributing and following up the relevant staff members and our sales representatives for authorisation to process.• Processing all NZ/AU Invoices onto Streamline system - Ensuring creditors, GL Codes, GST and the correct amount has been entered.• Monitoring both New Zealand and Australian Accounts payable mailboxes.• Processing staff expenses AU.• Reconciling statements - Chasing up outstanding invoices.• Dealing with sensitive and medical calls.• Managing Customs Certificates.•Updating spreadsheets for lead customers e.g Vodafone, Air New Zealand, Streamline Freight - Code breakdowns for costing purposes.•Preparing all invoices for Friday's payment run - As per the accounts administration reports.• Making sure the pay run report is ready for months end.• Administration - filing all invoices and statements dependant on payment terms.• Booking domestic/international couriers/flights.• Booking meetings, meeting rooms, distribution and sending out mail.• Gathering all invoices, statements and evidence for auditing.• Assisting Annual Stocktakes.• Completed Media Training for Press Purposes. Show less

• 

  Davidsons Homes

  Jun 2019 - Apr 2025

  Booking In Coordinator Customer Service Advisor

  • Booking Coordinator

    Jan 2022 - Apr 2025

  • Customer Service Advisor

    Jul 2020 - Apr 2025

  • Site & Sales Support Co-ordinator/Administration

    Jun 2019 - Jul 2020
• 

  Kiddi Caru

  Apr 2025 - now

  Early years