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Pratham Kartikey

Pratham Kartikey

Operation Representative

Followers of Pratham Kartikey819 followers
location of Pratham KartikeyDelhi, India

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  • Timeline

  • About me

    Data Analyst | Research and Policy Development #dataanalyst #research #policydevelopment

  • Education

    • Kendriya Vidyalaya Pushp Vihar

      2015 - 2017
      HIgher Secondary Science - PCM + Computer Science + English 77.2%

      Activities and Societies: Participated in various school and inter-school competitions. Represented the school in the Regional Science project exhibition in class 12th. Completed Higher Secondary Education from K.V. Pushp Vihar Sec-3, New Delhi which is affiliated with CBSE.

    • Kendriya Vidyalaya, Pushp Vihar

      2005 - 2015
      Secondary Schooling Basic Schooling CGPA- 9.2

      Activities and Societies: >Participated in various school and inter-school competitions. >Represented the school in the- 1. Cluster level Quiz competition, 2. Regional level of National Children Science Congress, 3. Regional Social Science project exhibition, 4. Participated and won distinction in School organised cultural and educational competitions like quizzes, painting, writing etc. >Studied German and Passed A2 level by appearing in Fit in Deutsch examination conducted by Goethe Institute( Max Mueller Bhawan ). Completed Basic Schooling and Secondary Education from K.V. Pushp Vihar Sec-3, New Delhi which is affiliated with CBSE.

    • Delhi University

      2017 - 2020
      Bachelor of Arts - BA Philosophy

      Activities and Societies: Member: College Football Team. Member: Department Council - Department of Philosophy. Organised seminars and cultural fest for the Department of Philosophy. Majored in Philosophy with History being a minor discipline.

    • Delhi University

      2020 - 2022
      Master of Arts - MA Philosophy

      Studied Philosophy with a focus on Philosophy of Mind and Cognitive Sciences.

  • Experience

    • Concentrix

      Nov 2020 - Jun 2021
      Operation Representative

      • Created comprehensive reports on content moderation trends, including case volumes, types of violations, and compliance metrics, supporting data-driven decision-making.• Utilized Google Sheets to track and manage content moderation data, ensuring accurate record-keeping for flagged content, guideline adherence, and actioned cases.• Improved operational efficiency by 12% through the implementation of new moderation workflows, contributing directly to risk mitigation and compliance success across NA, APAC, and EMEA markets.• Worked directly with clients to identify policy gaps and developed a solution to improve content moderation, which was adopted by clients and management. This led to higher offender detection and earned recognition for workflow improvement contributions. Show less

    • Teleperformance

      Oct 2023 - Feb 2024
      Customer Care Executive

      • Managed and maintained agents' performance data using Google Sheets, ensuring accurate tracking of key metrics such as productivity, response time, and customer satisfaction scores.• Led initiatives to improve client satisfaction, achieving a 10% increase in customer retention through data-driven upselling strategies.• Tracked and monitored case resolutions, providing regular updates and recommendations for improving service delivery. Catered to clients across NA, APAC, and EMEA markets, adapting support processes to meet regional needs and drive revenue growth. Show less

  • Licenses & Certifications

    • Introduction to Data Analysis using Microsoft Excel

      Coursera Project Network
      Mar 2024
      View certificate certificate

    • Using Basic Formulas and Functions in Microsoft Excel

      Coursera Project Network
      Mar 2024
      View certificate certificate

    • Introduction to Microsoft Excel

      Coursera Project Network
      Feb 2024
      View certificate certificate

    • Fit in Deutsch 2 - A2

      Goethe Institut Indien
      Oct 2013

    • Google Data Analytics Professional Certificate

      Coursera
      Jan 2025
      View certificate certificate

    • B2 English (Upper Intermediate)

      British Council
      Aug 2019