Hannah Cox

Experience

• 

  The Wendy's Company

  Nov 2018 - Nov 2019

  Crew Member

  - Prioritized efficiency by keeping drive-thru times under 2 minutes, my location was recognized for consistently having the fastest drive-thru time within our franchise- Recognized by supervisors for excellent customer service and guest interaction- Ensured all orders and cash change were accurate prior to hand-off to the customer

• 

  Walgreens

  Dec 2020 - Jul 2021

  Pharmacy Technician in Training- Designated Hitter

  - Fulfilled around 100 prescription orders daily, ensuring patients received them within 30 minutes of placing order- Prioritized tasks by importance and deadline including filling and selling prescriptions, finding and deleting around 50 expired prescriptions a day, and answering upwards of 30 phone calls a day- Entered new patients into system, contacted insurance companies when errors in processing occurred, and ensured all patient information was entered correctly and privately

• 

  Kaiser Permanente

  Jul 2022 - Sept 2022

  Regional Capital Planning Intern

  -Prepared annual updates to capacity and membership forecasting models for 4 specialty care divisions over 20 sites in KP-Northwest’s region through 2032-Developed a new capacity model for a highly specialized procedure requiring an atypical amount of space per building using membership forecasts and current operations tactics -Networked with upper-level financial planning and analysis leaders and regional CFO through personal interviews and attending annual region-wide meetings

• 

  Internal Revenue Service

  Jan 2023 - Apr 2023

  Volunteer Income Tax Assistant

  -Dedicated upwards of 2 hours per week performing intake/interviewing taxpayers and an additional 3-4 hours preparing income taxes for low income taxpayers-Scrutinized income taxes prepared by other volunteers prior to submission to the Internal Revenue Service to ensure the return processes correctly-Achieved additional certification in international income taxes to aid an international teacher with completion of their taxes as a first-year American resident

• 

  Washington State Auditor's Office

  Jun 2023 - Jun 2024

  Audit Intern

  - Performed financial statement, accountability, and federal single audits for around 20 local government entities ranging from counties to special purpose districts.- Assisted in audit planning, substantiating major account balances, and determining adequacy of internal controls.- Completed all assignments within budgeted hours while in a remote environment.

• 

  Western Washington University

  Sept 2023 - now

  Resident Advisor

  - Serve as a direct mentor and advisor for 44 residents, primarily comprised of first-year students- Perform weekly on-call duties for a community of 600+ residents including building rounds and promptly responding to incidents - Work with residents to accommodate diverse lifestyles and mediate conflicts

• 

  Cyril O'Neill Legal Costs Accountants

  Jun 2024 - Aug 2024

  Legal Costs Accounting Intern

  - Created a new database transforming around 800 paper case files into easily accessible PDFs, replacing previous system of bringing 8 cardboard boxes of case files to negotiation meetings.- Completed over 80 billing schedules to be used in negotiations by supervisors to ensure best payments for our clients.- Compiled and archived over 200 completed case files to be placed in archival storage unit.