Bipin Dubey

Experience

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  INS E Solutions Ltd

  Sept 2009 - Dec 2016

  IT Project Manager

   Maintain high performing service support functions including and IT Service Desk, Desktop• Support and VIP Support Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems Drive internal and third party service review meetings covering performance, service improvements, quality and processes Show less

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  Wipro Infotech

  Sept 2009 - Apr 2013

  IT Engineer
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  DOLPHINQATAR

  Dec 2016 - Dec 2017

  IT Officer

   Install and configure computer hardware operating systems and applications Monitor and maintain computer systems and networks Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues Troubleshoot system and network problems, diagnosing and solving hardware or software faults Replace parts as required Provide support, including procedural documentation and relevant reports Follow diagrams and written instructions to repair a fault or set up a system Support the roll-out of new applications Set up new users' accounts and profiles and deal with password issues Respond within agreed time limits to call-outs Work continuously on a task until completion (or referral to third parties, if appropriate) Prioritise and manage many open cases at one time Rapidly establish a good working relationship with customers and other professionals, such as software developers Test and evaluate new technology Conduct electrical safety checks on computer equipment. Cyberrom firewall configure and maintain their technical troubleshooting Configure loan balancing of Network  Configure Biometric and manage all employee attendance online in local and remote location Configure of Windows Server 2008\2012 and Linux Configure of Microsoft Exchange server or other mail systems Troubleshooting the Hardware and Software problems Provide server support via remote tools. 24X7 rotating shifts. Experience in Managing Microsoft Windows servers with Active Directory, DNS, DHCP, File server, Print Server and Group Policies. Experience in Managing Virtualized Environment  Manage Windows Server Backup procedures and configuration Windows Patch Management Antivirus /Macfee/Quick heal/ESET security on server and client Show less

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  Matrix.org

  Jan 2018 - Sept 2019

  Service Delivery Manager

   Maintain high performing service support functions including and IT Service Desk, Desktop• Support and VIP Support Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems Drive internal and third party service review meetings covering performance, service improvements, quality and processesMeeting Support Deliver excellent Presentation and Audio Visual support, ensure meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability  Ensure that training services are in place to educate staff on how to use meeting room and collaboration technology effectively Lead the Desktop Management team to continually improve the desktop computing environment Show less

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  Biorev, LLC | 3D Rendering Studio

  Oct 2019 - Mar 2021

  Network and System Administrator

  Install and configure software and hardware• Manage network servers and technology tools• Set up accounts and workstations• Monitor performance and maintain systems according to requirements• Ensure security through access controls, backups and firewalls• Upgrade systems with new releases and models• Develop expertise to train staff on new technologies• Build an internal wiki with technical documentation, manuals and IT policies• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware• Nurture dependable IT infrastructure and networking that’s always up and running• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together.• Perform routine/scheduled audits of the systems, including all backups Show less

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  Grid Controller of India Limited(BIPS Systems LTD)

  Dec 2021 - now

  Information Technology Operations Support

  Power System Operation Corporation Limited is a CPSE under the jurisdiction of Ministry of Power, Government of India. It is responsible to monitor and ensure round the clock integrated operation of Indian Power System in a reliable, efficient and secure manner thus serving a mission critical activity