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Jerry Smith

Jerry Smith

Parts Sales Manager (Part Time)

Followers of Jerry Smith297 followers
location of Jerry SmithEl Paso, Texas, United States

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  • Timeline

  • About me

    Automotive Technician and Former Customer Support Specialist

  • Education

    • Central Michigan University

      1992 - 1994
      No Degree Psychology

      I took prerequisite courses including those with a strong focus on Psychology

    • Oakland Community College

      1995 - 1999
      Associate's Degree Liberal Arts

      Took courses with a focus on Psychology and Liberal Arts. Earned an Associate's Degree in Liberal Arts.

  • Experience

    • AutoZone

      May 2003 - Feb 2016
      Parts Sales Manager (Part Time)

      Assist customers with part procurement. Provide advice to customers regarding light auto repair. Manage store inventory. Manage shift personnel. Train new hires. Perform store opening/closing duties.

    • T-Mobile

      Apr 2008 - Jun 2012
      Technical Support

      Provided troubleshooting and advice to help customers resolve issues with Android, BlackBerry, Windows Phone and Feature Phones. I also provided early support for T-Mobile's VoIP home phone service.

    • Expedia

      Sept 2012 - Oct 2013
      Lodging Support Specialist

      Assist hotels with relocation of overbooked guests.Provide hotels with booking information in the event they have not received the notification.Provide hotels with details relating to the virtual card used to book our guests.Assist hotels with inventory management of their available rooms that appear on the website.Assist guests with relocations in certain cases.

    • Dealertrack

      Oct 2013 - Oct 2015
      Website Support Representative

      Process orders for website changes Assist vendors with adding codes to clients' websites

    • Solera | DealerSocket

      Oct 2013 - Mar 2019
      Technical Support Engineer

      Act as a first point of contact for website clients and vendors via phone or emailUsing the Ignite and Inventory+ systems, complete minor website updatesProvide tier 1 troubleshooting or updates to the clients’ website as requestedCreate tickets in SalesForce for clients or vendors who wish to make changes to their websites beyond my scope of support Consult with clients on how to have their websites make more of an impact with their customer baseMake recommendations to management for improving the product as well as the customer experienceWorking with the client and the automotive OEM to make sure a client's website was within compliance Show less

    • Firestone Complete Auto Care

      Apr 2019 - May 2021
      Automotive Technician

      Provided automotive services that included brakes, tires, suspension, oil changes and state inspections.

    • Brakes Plus

      Apr 2021 - Dec 2022
      Automotive Technician

      Provide automotive services for customers that include some air conditioning, brakes, oil changes, suspension, tune ups, minor engine repair and state inspections.

    • MPG Automotive Services

      Mar 2023 - Oct 2023
      Automotive Technician

    • Viva Chevrolet

      Feb 2024 - now
      Automotive Technician

  • Licenses & Certifications

    • Motor Vehicle Inspector

      State of Texas Department of Public Safety