Mohamed Ashraf

Experience

• 

  MSCC

  May 2009 - Sept 2011

  Customer Technical Service Representative

  • Providing technical help and support customers for better using their cards.• Solving and handling all electronic cards problems and complaints to the highest satisfaction.• Applying banks policies and requirements for card holder’s demands.• Delivering cardholders complaints and requests to their banks when needed via e-mail or phone.• Filling and filing the required reports.• Following up e-mails and faxes received from all banks.• Taking needed actions on cards by changing card status as activations for new cards and de-activation for stolen or lost cards.• Supporting all the other departments by receiving all mails and faxes coming from the banks and trying to handle the problem or send it to the concerning team. Show less

• 

  La Vitrine & Dibaj

  Jul 2011 - May 2013

  Marketing Specialist

  • Assist with the development, writing, and communication of marketing plans and presentations.• Ensure that all creative marketing materials undergo brand review and adhere to strict brand guidelines.• Communicate, coordinate, and integrate Marketing and Communications, and apply best-in-class practices to all efforts.• Develop opportunities including Internet Marketing, Direct Marketing, etc.• Participate in weekly sales training sessions that are designed to inform and teach others in the company about marketing activities and initiatives.• Analyze Marketing and competitive data.• Supervise and maintain Marketing plans.• Execute the day to day delivery of email marketing campaigns and social network marketing.• Monitor ongoing campaigns• Monitor all processes and implement improvements to enhance marketing productivity• Assist in theme and content development for a variety of campaigns• Reviews various Marketing materials and make recommended edits.• Assists field sales staff with marketing campaigns requests. Show less

• 

  Sphinx Glass, Citadel Group

  May 2013 - now

  • Negotiates sales terms of a supply agreement and to close the sales.• Follow project development to ensure order is secure for supply through the glass and aluminum supply chain.• Assist on the yearly marketing plan and the budget brake down through the year.• Ensure all communications are clear, fair and not misleading and relevant regulations are followed e.g. data protection, Treating Customers Fairly principles • Assist and giving ideas on all marketing tools like giveaways , seminars , dinners ……..etc• Meet with construction project consultants to promote the company’s products and to secure product specification.• Follow project development to ensure order is secure for supply through the glass and aluminum supply chain.• Negotiates sales terms of a supply agreement and to close the sales.• Maintain relationships with clients by providing support, information and guidance: researching and recommending new business opportunities• Develop technical knowledge specific to the Architectural Glass industry and be able to make presentations representing Architectural Glass products.• Remain current to industry trends and new product requirements, competitor activity and general industry development.• Prepare regular reports to document business activity, sales results and achievements.• Ability to review my own sales performance, aiming to exceed targets and management expectations. • Ensure all communications are clear, fair and not misleading and relevant regulations are followed e.g. data protection, Treating Customers Fairly principles • Assist and giving ideas on all marketing tools like giveaways , seminars , dinners ……..etc Show less

  • Senior sales & marketing specialist

    May 2013 - now

  • Senior Marketing Specialist

    May 2013 - now