
Martin O'Keeffe
Service Manager

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About me
Service Manager at Neos Networks
Education

CBS Roscrea Ireland
-
Middlesex University
1989 - 1992Bachelor's degree HistoryHistory
Experience

Neos Networks
Nov 1996 - nowService ManagerProviding reports on a 1,3 & 6 monthly basis. Yearly reviews with account directors for a full account and service review. tailored service reviews, fine tuning to customer on specific measures they may require to support their business KPIs. Incident & Escalation ContactCustomer SurveysService Reports & Improvement PlansInventory ManagementBid SupportGrowth StrategyProcess Improvement Stakeholder ManagementITIL 4 Foundation
Licenses & Certifications
- View certificate

The 10 Pillars of Customer Experience
LinkedInMar 2023 - View certificate

Critical Thinking for Better Judgment and Decision-Making
LinkedInJan 2023 - View certificate

Critical Thinking
LinkedInJan 2023 - View certificate

Handling Workplace Change as an Employee
LinkedInJan 2023
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