Sitara Visram

Experience

• 

  Ontario Ministry of the Attorney General

  Jan 2017 - Apr 2017

  System Support Officer

  • Developed programs in C# to parse through various reports and output errors• Debugged and tested existing batch script file to compile an organized list of all computers successfully connected to the various subnets• Implemented Visual Basic Script (VB Script) to determine the installed program information for various computers• Monitored the incident queue and responded in a timely manner to client tickets relating to various hardware and software problems• Updated existing troubleshooting documentation to ensure they are more user friendly Show less

• 

  Nascent

  Sept 2017 - Dec 2017

  Quality Assurance Analyst

  • Tested Telus MyAccount application on iOS and Android devices to ensure the application was bug-free and ready for product launch• Led application releases by checking on team progress and announcing deadlines to ensure a smooth process and maximize customer satisfaction• Researched and implemented organizational tools, such as Trello, to prioritize QA tasks and allow for a more efficient quality assurance team

• 

  Empire Life Insurance Company

  May 2018 - Aug 2018

  Web Developer

  • Created a conversational chatbot in Vue.js using Zendesk and DialogFlow API wrappers that can answer common customer questions on the Empire Life website • Led daily scrum meetings to ensure that the team was organized and meeting project deadlines• Coded a documentation site using Vue.js to outline the bootstrap styling to be used for all Empire Life websites to ease the workflow of future employees

• 

  Ford Motor Company

  Jan 2019 - Apr 2019

  Product Developer

  • Re-designed the layout and functionality of user interactions with the Ford screen to improve customer experience• Performed quality assurance on various features using programs such as VNModSim and Qt to record bugs and improve user experience

• 

  GoFleet

  Sept 2019 - Dec 2019

  Junior Product Manager

  • Implemented features and assessed their ability to enhance fleet management by conducting user surveys/questionnaires to optimize camera hardware• Designed a vehicle metric software interface in Figma used in user interviews to gather user feedback resulting in improved interface usability• Trained and on-boarded support team on new products to improve troubleshooting process for clients

• 

  Hockeystick

  May 2020 - Aug 2020

  Product Management Analyst

  • Analyzed key success metrics such as number of button clicks and new user sign ups in Mixpanel to determine features of high traffic to reduce task completion time by 50%, improving the user experience • Led the product development of a networking application for start-ups through creating product roadmaps to ensure all user requirements were implemented • Improved team efficiency through leading retrospective meetings and prioritizing product features to launch a financial data management application within customer timelines Show less

• 

  TELUS Digital

  May 2021 - now

  • Led a 15 person cross-functional team and over 10 stakeholders through 14 device launches and 10 offer campaigns to meet and exceed the set online sales target of 31.3K• Surpassed target sales by 10% by analyzing the amount of clicks and amount of purchases on past campaigns, using Adobe analytics dashboards, to determine the prioritization of offers on the TELUS website• Optimized workflow by improving clarity of processes between marketing and implementation teams through documentation, increasing overall task completion rate by 30% Show less

  • Product Manager (Wireline E-commerce)

    Sept 2023 - now

  • Product Owner (Support/Chat/Forms)

    Nov 2022 - Sept 2023

  • Junior Product Owner

    May 2021 - Nov 2022