Bisawjit Dey

Experience

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  Pizza Hut Restaurant

  Mar 2014 - Jan 2018

  Shift Manager, Operations

  Accomplishments: • Successfully managed overall warehouse and inventory.• Streamlined product ordering process, ensuring optimal inventory levels and freshness.• Improved team efficiency through consistent training and strategic roster management.• Enhanced food safety compliance by implementing rigorous hygiene and audit practices.• Increased customer satisfaction by delivering exceptional service and proactive issue resolution.** Joined as Team Member, Operations & got 01 promotion. Show less

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  Foodpanda Bangladesh Limited

  Feb 2018 - Mar 2019

  Area Operations Manager, Operations

  Accomplishments: • Increased delivery efficiency by 20% through optimized rider deployment strategies.• Enhanced team productivity by 15% with targeted performance improvement initiatives.• Minimized operational errors through effective monitoring and process optimization strategies.• Consistently ensured high customer satisfaction by delivering timely and reliable service.

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  Shohoz.com

  Mar 2019 - Nov 2021

  Area Operations Manager, Operations

  Accomplishments: • Increased delivery efficiency by 20% through optimized rider scheduling and deployment.• Reduced operational costs by 15% through strategic process improvements and control measures.• Consistently ensured high customer satisfaction by maintaining timely and efficient deliveries.• Significantly enhanced team performance by fostering a goal-oriented work environment.• Strengthened area sales by driving collaborative efforts with marketing and development teams.• Improved financial accuracy and efficiency through refined cash management and reporting processes. Show less

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  FOODI EXPRESS LIMITED

  Jan 2022 - now

  Asst. Manager, Operations

  Key Activities: • Analyze and develop Rider Apps and CMS with the product team.• Identify system issues and communicate solutions effectively to stakeholders.• Implement duty rosters and supervise daily operations team activities.• Train operations team on Rider Apps and CMS for efficiency.• Conduct data analysis to optimize rider availability and demand planning.• Manage rider capacity planning based on various operational variables.• Ensure accurate collection of security deposits and dues from riders.• Monitor operations team performance, driving continuous improvement initiatives.• Analyze rider churn, reactivate inactive riders, and monitor new sourcing.• Ensure compliance with rider standards, including uniforms and cleanliness.• Collaborate with cross-functional teams to optimize operations and processes.• Prepare and submit weekly audit reports to the accounts team.Accomplishments: • Improve operational efficiency by optimizing rider scheduling and task assignments.• Enhance team productivity through targeted training and process improvement initiatives.• Strengthen cross-functional collaboration, driving innovation and operational improvements.• Increase rider retention by 20% through proactive engagement and support.• Achieve 25% improvement in rider punctuality and performance through strategic planning. Show less