Mike Hume

Experience

• 

  Computershare

  Oct 1994 - Mar 2016

  CTO for Computershare's subsidiary KCC LLC.• Grew and led the team who dealt a one-two punch to the Bankruptcy Administration sector by delivering an industry-first iOS app followed-up by pushing website and application UX into the 21st century, disrupting other service providers in what had become an IT-stale market sector.• Achieved SEC vendor approval by gaining FISMA compliance in less than one year.• Responsible for over 40 technologists spanning Architecture, Analysis, Data/ETL, Development, Infrastructure, Project Management, Quality Assurance, R&D, & Support teams.• Led the integration of LOB applications into parent company systems.• Aligned local project management with regional PMO to improve efficiency and increase transparency.• Reduced testing cycle times by 35% by introducing automation and testing libraries while also delivering a more secure SDLC.• IT compliance with AT101 controls and ISO 27001 certification.• Designed and oversaw implementation of IT incident response and disaster recovery plans.• Relocated data centers with zero downtime, and no reduction in performance, across infrastructure and line-of-business applications.• Managed third part technology vendors, including offshore development, covering contract negotiation and SLAs, SOWs, security vetting and governance, analysis/selection of products, and ensuring compliance with established technology, security, and privacy controls.• Member of the Global Architecture/Development Council: served as a founding member of Computershare’s “technology think tank”, a group of 10-15 key technologists who set strategy across Computershare’s 1,500+ Technology employees.• See Projects section below for notable projects/achievements during my tenure as KCC's CTO.• Linked directly below (visible only within my network) are client promotional videos for the KCC iOS App and revamped eServices platform, created by my team during my tenure as CTO. Show less • Leadership of over 30 Development, Architects, QA and Development Support staff.• Architected the amalgamation of multiple disparate development teams to align with service lines and introduced transparency into the prioritization process and development calendar. Employees improved their cross-application development skills and the department could better flex its resourcing between applications to meet changing business priorities.• Planning and forecasting for future growth of the team and product set.• Managed development of the high-profile Deposit Protection Service (www.depositprotection.com) for the UK Government - Department of Communities & Local Government.• Served as the architectural consultant for major projects, systems and services, at both local and globally levels.• Introduced 2nd-line development support group to minimize disruption on development projects, which additionally afforded the department a training ground for prospective new developers.• Solely responsible for Technology due diligence on multiple acquisitions in the UK and Europe.• Held departmental management responsibilities to include performance management and planning, remuneration, recruitment/headcount, resourcing and project prioritization with business units. Show less • Architected and delivered scalable, mission critical, real-time credit-debit card payment system within four months for the UK Government, handling ~£65M over ~80k transactions during its first year with zero errors. The system continues to process upward of 100k transactions per year.• Provided full design/development software lifecycle for back office and cross-platform applications/services; project and people management as required.• Created various other technical innovations (for the time) such as cross-application authentication and bank/address data validation/formatting services. Show less

  • Chief Technology Officer

    Apr 2010 - Mar 2016

  • Regional Development Manager (UK)

    Jan 2007 - Apr 2010

  • Technical Integration Specialist

    Mar 2005 - Jan 2007

  • Senior Technical Analyst/Developer

    Mar 2003 - Mar 2005

  • Senior Web Developer & Team Leader of Web Services

    Jul 1999 - Mar 2003

  • Mainframe Systems Developer

    Jul 1998 - Jul 1999

  • Data Clerk

    Oct 1994 - Jul 1998
• 

  Heriot-Watt University

  Sept 1996 - Jun 1998

  Course Tutor

  • Tutoring and assessment of 1st and 2nd Year student IT classes.

• 

  Class Action, Inc.

  Aug 2017 - Nov 2019

  Technology Advisor

  Class Action, Inc. finds and collects funds you didn't know you were owed.By monitoring hundreds of settlements each year, and streamlining claims, collection, and communication - Class Action, Inc. seeks to increase access to justice for consumers, while bringing a much-needed transparency and consistency to one of America's most important legal mechanisms.Our automated claims processing service focuses on the 93% of people who don't file claims for class actions, and charges a 5% fee for successful claims filed. How do we turn over a thousand class actions a year into a 3 minute process? Visit www.classactionapp.com and see for yourself! Show less

• 

  Omni Agent Solutions

  Oct 2020 - Dec 2021

  Chief Technology Officer

  Omni is a nationally renowned Claims and Noticing Agent whose singular focus is on efficiently providing the highest quality case administration services and technology.Omni's professional services and advanced new technology driven solutions are specifically focused on leveraging data and enhancing access for seamless integration with case professionals to significantly reduce cost and produce consistent successful results for our clients. Omni's unique blend of diverse experience, cost effective strategic process, end to end automated technology platform and agility working with case professionals makes us an essential partner for your legal administration service needs.www.omniagentsolutions.com Show less

• 

  KCC

  Dec 2021 - now

  Chief Information Officer

  KCC creates a higher standard for our industry by focusing on clients’ needs from the perspective of professionals. Our team provides professional-level client service, industry expertise and innovative technology solutions to support your critical business processes and transactions. As a result, we have earned national and industry recognition for our services, leadership, innovative business model and company growth.Class Action: KCC's operations are regulated by federal agencies, including both the SEC and OCC. We have the largest infrastructure in the class action industry, and are backed by superior data security, call center support and technology. In addition to the immense resources and capabilities brought to bear through our parent company, we can execute all operations in-house with zero outsourcing; a capacity which allows for full quality control over each aspect of our service. As one of the only claims administrators to adhere to the auditing standards outlined in AT Section 101, our proprietary technology and data-handling processes set the industry standard for security, cost efficiency and quality.Corporate Restructuring: for nearly two decades, KCC has been the leading claims and noticing agent, providing administrative support services to companies undergoing corporate restructurings. Our award-winning services support legal and financial professionals throughout the complexities of restructuring case administration. We provide claims administration, noticing, public securities services, document production, ballot and tabulation, call center support, balance, escrow and disbursement services as well as an innovative suite of eServices on mobile and digital platforms.In addition to the core services of Class Action and Corporate Restructuring, KCC also provides market-leading Mass Tort, Trustee & Fiduciary services.www.kccllc.com Show less