Ryli Davis

Experience

• 

  Sears, Roebuck and Co.

  May 2012 - Sept 2013

  Customer Service Cashier

  -Responded to customer’s needs to make sure the customers are fully satisfied with their visit-Exceeded credit card sales goals-Managed team of cashiers to ensure coverage at busy peak times-Was knowledgeable in all current product ads to assist customers with issues or concerns while providing results to them

• 

  Amazon

  Oct 2013 - Nov 2015

  Problem Solver

  -Processed customer shipments and figuring out creative and fast solutions to fix shipment errors so packages were able to be sent out by the projected deadline.-Took ownership by being a process guide and identifying any barriers or issues associates have.-Took action and strategically planning at all times to avoid anyfulfillment risks.-Intently listened to associates ideas and concerns in order to improve the outbound fulfillment process.

• 

  Kingfish Restaurant

  Aug 2015 - Aug 2016

  Hostess

  -Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings. -Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant.-Used flow of operations to ensure the restaurant table setup was adequate in providing timely reservations to all guests.

• 

  Peet's Coffee

  Nov 2015 - Mar 2017

  Barista

  -Resolved all issues customers had with their drinks in a timely manner. -Utilized knowledge of operations flow to ensure coverage was always provided at the cashier stand and at the drink bar.

• 

  Cater2.me

  Jan 2017 - Mar 2018

  Onsite Catering Coordinator

  -Multi-tasked from light maintenance of buffet lines, replenishing food, to interacting with clients-Ensured smooth and proper service from setup to breakdown-Engaged with clients and document meaningful feedback on meals

• 

  Oh My Green

  Jan 2018 - Apr 2018

  Catering Server

  -Facilitated the receipt of catered meal deliveries-Expedited outstanding setup for corporate office meals-Managed the meal program, on the ground with quality control in mind

• 

  Half Moon Bay Golf Links

  May 2018 - Aug 2018

  Meetings and Special Events Intern

  -Planned services for events such as golf tee times, accommodation, catering, facilities, signage, displays, and other event needs. -Provided assistance and excellent customer service to patrons and guests to establish a strong, lasting relationship. -Developed, strategized, and executed social media campaigns to promote upcoming events and programs to ensure a full house.

• 

  PSAV

  Jul 2019 - Apr 2021

  Sales Manager

  -Ensured client insight awareness in identifying the client's needs and utilized consultative selling skills in enhancing business opportunities to communicate pricing and service strategies effectively.-Collaborated with all departments to ensure a cohesive sales team to increase product sales and expand territories. -Analyzed market segments to identify new business opportunities to expand the existing customer base significantly.

• 

  Shanti Project

  Jan 2021 - May 2021

  COVID-19 Assistant

  -Recruited volunteers needed for that day, provide them with all relevant information, and troubleshoot any issues which may arise during volunteer grocery runs.-In coordination with Meals on Wheels, received and tracked EOC client referrals via email.-Placed hot meal orders through food delivery apps such as DoorDash and Caviar.-Worked with collaborative agencies and volunteers to ensure grocery requests are delivered to clients in quarantine.-Created and maintain Excel Spreadsheets and Word Documents to track client and volunteer information, expenses, and program statistics.-Tracked Receipts for Amazon and DoorDash orders.-Communicated with clients to verify logistics. Show less

• 

  AvalonBay Communities

  Jul 2021 - Jun 2022

  Community Consultant

  -Introduced prospective residents to types of apartment units available and performing tours on property. -Maintained the accuracy and organization of all current resident files.-Managed overall tenant relations promoting in overall tenant satisfaction.

• 

  Intuit

  May 2022 - now

  - Ensuring high quality standards are met for all frontend code- Collaborating with other team members to come up with innovative solutions to complex problems- Taking full ownership of assigned tasks and seeing them through to completion while paying close attention to detail

  • Software Engineer

    Dec 2022 - now

  • Software Engineering Apprenticeship

    May 2022 - Dec 2022