Timothy Williams

Experience

• 

  KMHIS - Kent and Medway Health Informatics Service

  Apr 2008 - May 2009

  Information Assistant
• 

  Gloucestershire Hospitals NHS Foundation Trust

  Mar 2013 - Aug 2013

  Post-Discharge Telephone Team Data Administrator
• 

  Commercial Services

  Sept 2013 - Nov 2015

  Sole in-house analyst, focusing on delivering system and process improvements within a resource limited environment. Key focuses were ensuring smooth process flow, improving data retention and quality, and increasing breadth and depth of reporting.CCES loaned and maintained a wide variety of care related equipment within the community in Kent on behalf of Kent Country Council.

  • Data Analyst and Procurement Specialist

    Nov 2013 - Nov 2015

  • Business Support Analyst

    Sept 2013 - Nov 2013
• 

  Orbit Group

  Dec 2015 - Dec 2016

  Performance & Expenditure Analyst

  Managed changes in demand within the business in relation to internal & external reporting on repairs & maintenance, with changes leading to the role focusing on the needs in the growing Compliance department.

• 

  Orbit Group

  Nov 2019 - now

  Contract managing a complex program delivering landlord property electrical safety checks in both domestic and communal settings, targeting a 5 year turnaround on all sites as a maximum. Ensuring adherence to 100% auditing of certification provided. Leading on technical, data and systems management for this program. Managing to audited completion overdue domestic electrical safety checks driving towards 100% compliance for all 33,000+ domestic sites, and maintaining 100% within all communal settings. Show less Help build the new gas team to storm a difficult position on gas compliancy, normalise a higher standard of service, and build processes to perform with excellence routinely. The changes brought in as a team played a key role in Orbit receiving a RoSPA Gold Award in 2019, and a Customer Service Excellence Award by the Association of Safety & Compliance Managers (CORGI’s ASCP).I have repeatedly provided a technical and data focused voice within the team, have provided a project-based approach to problems and solutions, and played a key role in understanding, communicating and managing changes in processes. Show less Provided internal management on the auditing of electrical safety checks, the enforcement of change with contractors in line with trends from audits, and the adaptation and growth of policy and protocol on electrical safety, supporting the management of cyclical lift inspections.Expanded the scope and quality of MI available across the team as part of a lean reporting project, as well as decreasing the time taken to produce KPI reports.The Customer Safety Control team provide oversight on the quality of provision of multiple type of property & landlord compliance related checks.Continuous improvements within electrical safety and continued performance on lift inspections played a key role in Orbit's Customer Safety department being awarded a second RoSPA Gold Award in 2020. Show less

  • Senior Property Safety Officer

    Jul 2022 - now

  • Senior Property Safety Officer

    Apr 2021 - Jun 2022

  • Heating & Electrical Officer

    Jan 2017 - Mar 2021

  • Customer Safety Officer - Control

    Nov 2019 - Aug 2020