Igor Shevchenko

Experience

• 

  Yoola

  Jul 2014 - now

  • Deep knowledge of YouTube products across platforms and experience running or building support programs on social media. Interest in video, YouTube, online communities and social media.• Handle sensitive escalations, investigate emerging issues, and proactively engage with at-risk creators. Support and communicate effectively with Russian and/or Ukrainian-speaking clients and stakeholders.• Collaboration with division managers - inquiring about some details and solving organizational issues;• Help and advise provision to new employees, their training and help in development;• Guiding and conducting detailed analysis of major partners (YouTube channels) of the company;• Conducting negotiations with strategically important and potential partners;• Personnel selection (composing and posting of vacancy texts, CV selection, conducting interviews and employee selection)• Full management of HR processes;• Devised methods to enhance employee professional development and skill advancement. Show less Lead a team of 6 Support Specialists, handling team operations such as headcount, budgeting, and aligning KPIs & OKRs to ensure the effective delivery of Yoola’s strategic goals.• Looks for ways to improve and optimize internal work processes and tools to increase organizational and operational efficiency;• Passion in understanding influencers needs and challenges, and help them troubleshoot and resolve issues;• Responsible for providing communication between the team and creators, including developing strategies to adopt new products;• Focuses on training colleagues, improving the workflow and setting up protocols for complex troubleshooting;• Product specialist - highly competent expert solving issues, setting guidelines, providing resources to organize workflow and increase efficiency. Improve the overall solution time of partners’ problems.• Track work progress, troubleshooting of any issue or risk and escalation as necessary;• Assess individual team members, provide coaching, deliver performance evaluations and enable personal and professional development for each time member;• Build and maintain an optimal team structure that aligns with supports achievement of key organizational and operational metrics;• Prioritize and Focus the team, through analysis and deep understanding of product roadmap (YouTube, Google AdSense);• Analyze and recommend best practices for partners and potential new partnerships;• Analysis of key metrics in order to identify new trends and business opportunities (channels grow);• Managing the TOP partners to help them create channel strategy, optimize and develop their channels and grow their business on YouTube;• Communication and coaching skills, including the ability to evaluate performance and provide feedback. Show less

  • Country Director

    Jul 2020 - now

  • Regional Director Assistant

    Jun 2016 - Jun 2020

  • Head of Customer Support

    Oct 2014 - Oct 2016

  • Creator Support Specialist

    Jul 2014 - Oct 2014