Anas Waquar

Experience

• 

  Accudox Technologies

  Jun 2012 - Nov 2014

  Medical Coder

  • Initially trained for various specialties and ICD, CPT trainings.• Mainly dealt in ICD coding.

• 

  Innodata Inc.

  Nov 2014 - Jan 2015

  Senior Executive - Medical Coding

  • Perform facility coding.• Perform inpatient and outpatient coding for various medicalcenters.• Code medical records with ICD-10 CM, CPT, and HCPCS Level IIcoding.• Utilize 3M software and input information into computerizedpatient record system.

• 

  UnitedHealth Group

  Jan 2015 - Feb 2018

  Medical Coding Analyst

  • Perform facility coding.• Perform inpatient and outpatient coding for various medicalcenters.• Code medical records with ICD-10 CM, CPT, and HCPCS Level IIcoding.• Utilize 3M software and

• 

  Startek Malaysia

  Jan 2018 - Jan 2019

  Account Manager

  • Handling client queries via client calls and email.• Utilize several client softwares and input information into computerized customer record system.• Handle customer inquiries, complaints, billing questions and payment extension/service requests.• Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.• Prepares daily reports on the daily activities of Customer Care team.

• 

  Concentrix

  Jan 2021 - now

  • Operates as an individual contributor within a team of 20 colleagues, overseeing a headcount exceeding 2000 employees across five sites spanning three national territories.• Specializes in client revenue reporting as per specified guidelines outlined in the client’s statement of work. He possesses extensive experience in comprehending the business under review, including key transaction types, which involves business reporting and the formulation of new reporting guidelines and playbooks for existing processes. • Coordinates with macro stakeholders and is accountable for workforce management, scheduling, capacity planning, real-time management, reporting, and analysis to achieve set service level goals such as adherence to schedule, schedule efficiency and utilization.• Evaluate the effectiveness of internal workforce scheduling procedures, identify control measures to ensure budget adherence, and conduct financial, operational, and compliance audits to optimize resource utilization.• Acted as a central point of contact for facilitating and implementing necessary changes from the business operations department, specifically collaborating with site managers, including Service Delivery Leads and Operation Managers.• Spearheaded the development and maintenance of dashboards using Looker Studio, Google Data Studio, and Google PLX, creating a comprehensive visual representation of critical metrics.• Provides various WFM Presentations such as UATs for Looker Dashboards, Department Quarterly and Weekly Reviews. • Coordinates within the team, delegates tasks and is responsible for reporting and presentation decks for client meetings and internal calibration calls. Tunjukkan kurang

  • Workforce Analyst

    Feb 2022 - now

  • Trust and Safety Associate - Legal

    Jan 2021 - Feb 2022