Ari Salmi

Experience

• 

  IBM

  Jul 2007 - Apr 2009

  Senior Customer Service Representative at User Account Management

  Roles: Specialist, Trainer, Quality Advocate, Trusted Person and Dispatcher

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  CGI

  Jun 2009 - Mar 2020

  Working as a Scrum Master in a Public Cloud-project for a client.Responsibilities included:• Facilitating the Scrum Ceremonies• Clearing the impediments• Coaching the Development team to be more productive• Helping the Product owners with their duties• Coaching the client representatives outside the Scrum-teamThe role included Agile coaching to Client personnel, for example helping them to understand what is Agile / Scrum, the benefits of Agile and what is their role in the transformation from Waterfall to Agile. Show less Cloud Support Coordinator (05/2017 - 03/2019)Working in a Cloud-related project as a Support coordinator and communication specialist.Technical Specialist & Project coordinator (01/2017 - 05/2017)Streamlining and ramping down existing IAM-solution of our Client. Planning and ramping up IAM-solution and IT Security-solution of our Client.Project coordinator & Communications Specialist (01/2014 - 12/2016)Project coordinator & Communications Specialist- Coordinating the Daily activities- Planning and executing the End user and Stakeholder communications- Creating and managing the platform used to share information about the changesService Developer (01/2011 - 11/2014)Coordinating the Daily work of the team and continuously improving the Support and Services that are provided by CGI to our client. Responsible for Retrospectives aiming for continuous improvement.I participated in Knowledge Transfer to our Offshore Support team. This took place in Chennai, India on October 2011. IAM Support Specialist (10/2009 - 11/2014)Managing the identities of the employees of our client. Working with a centralized identity management tool and Active Directory.PKI Support Specialist (12/2010 - 11/2014)Supporting the employees of our client in using a PKI- based Authentication- and Remote access-solution.VoIP Support Specialist (07/2009 - 03/2010)Supporting the employees of our client in a VoIP -client related issues. I was ramping up the Support: I was designing the Support-team’s “ways of working”, intranet-pages and other Self-service-tools for the end-users.In 2010 participated in Knowledge Transfer to an Offshore-team. Show less Designing and ramping up VoIP-solution Support for our client and working as an Advanced Support.This position included:- Working on the cases that required advanced expertise- Ramping up the Support: I was planning and coordinating the ways of working and agreeing the responsibilities between different teams- Monitoring the quality of the support provided by other teams and planning trainings and knowledge transfers based on the need- Planning and updating intranet-pages and other Self-service-tools for the end-users.Overall this role contained much more than just "solving tickets", it was a broader view to supporting users of a new IT-solution: it was quite challenging but also very rewarding as I was a part of a very small team that was able to plan things the way wanted them to be from the scracth. All in all very educating experience.In 2010 participated a Knowledge Transfer to an Offshore-team. Show less

  • Senior Consultant

    Jan 2020 - Mar 2020

  • Scrum Master

    Jan 2019 - Mar 2020

  • IAM Consultant

    May 2009 - Mar 2019

  • VoIP Support Specialist

    Jun 2009 - Mar 2010
• 

  Lassila & Tikanoja

  Mar 2020 - May 2021

  Scrum Master

  Working as Scrum Master on a team that develops Lassila & Tikanoja's customer facing digital services such as OmaLT, Raksanappi and Ympäristönetti.Additionally I am Agile-coaching all of our units by arranging Introduction to Agile-trainings and coach teams to adapt new ways of working and thinking. I share the Agile-knowledge by encouraging teams to implement suitable Agile-principles to not-yet-Agile projects - especially outside software development.

• 

  Nortal

  May 2021 - Mar 2022

  Scrum Master

  Working as a Scrum Master and facilitating our Milestone Plannings.

• 

  If Insurance

  Mar 2022 - now

  • Agile Coach

    Mar 2024 - now

  • Agile Team Coach

    Mar 2022 - Mar 2025