Mani Narayanan

Experience

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  ANZ GRINDLAYS BANK

  Jun 1992 - May 1998

  Banking Assistant

  Worked in the Credit Administration unit (CAU) of the corporate bank which supported the account managers. Responsible for MIS and profitability reporting, loan documentation and preparation of internal and RBI reports Automated the customer profitability statements for corporate bank by converting manual spreadsheet reporting to a Business Performance Management system (BPMS). This improved the accuracy of reporting and standardized the customer profitability reporting systems.

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  BANK MUSCAT SAOG

  Jun 1998 - Mar 2001

  Banking Executive

  Handled corporate bank proposals and performed credit analysis for working capital and term finance line of credit requirementsDesigned documentation systems for maintaining loan documentsMIS monitoring and tracking profitability for corporate bank

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  Capital International Services

  Apr 2001 - Feb 2003

  Manager - Cards Services Inbound

  Led and managed a staff of 15 people for both cards services and backline operationsCompleted a six sigma project and Green Belt Certified

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  Infosys BPO limited

  Feb 2003 - Apr 2006

  Senior Process Manager

  Successfully transitioned and stabilized operations for a US retail bank call centre Completed a six sigma project and reduced variation in Average Handle time (AHT) between teams by 25 % Right sized production and support staff on a mortgage servicing account and delivered a gross margin of 60 % against target of 45 % for the mortgage accountPromoted from Process Manager to Senior Process Manager in October 2005

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  Sutherland Global Services India Private Limited

  May 2007 - Dec 2011

  Associate Vice President

  Led a large US Mortgage origination account Streamlined processes, spans of control and rightsizing of support staff on the mortgage account Successfully launched a Life Insurance account for a US client and met all metrics at the transition and steady state stages. Transitioned voice based processes in the mortgage underwriting space to Manila as part of Business continuity planning for the client and Co-ordinated with managers and staff from multiple sites across India, Philippines & US.Reduced fatal error penalties on the mortgage account Worked with other business functions to solution design new business proposals, completed RFI/RFP’s to help company obtain new business Promoted from Director to Associate Vice President Show less

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  Asian Institute of Management

  Jan 2012 - Dec 2012

  MASTER IN MANAGEMENT

  Full time student at AIM MANILA, graduated in December 2012

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  Self-employed

  Jan 2013 - now

  FRANCHISE OWNER- ANANTA GROUP OF SPAS