Tim Salley

Experience

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  Media General

  Jan 2000 - Apr 2007

  • Install, configure, and troubleshoot a variety of operating systems and applications.• Maintain and resolve user and computer account issues within Microsoft Active Directory.• Setup and configure handheld user devices.• Monitor, evaluate, and prioritize requests via the CA Help Desk software.• Evaluate, confirm, and resolve matters related to service level agreements.• Deliver tailored-made support to top company executives.• Provide top-tier support to Desktop Support Technicians. Show less

  • Windows Application Support

    Jun 2004 - Apr 2007

  • Desktop Support Technician

    Aug 2003 - Jun 2004

  • Computer Operator

    Jan 2000 - Jul 2003
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  TEKsystems

  Apr 2007 - Nov 2007

  Windows System Administrator

  • Managed Microsoft Windows systems for the Commonwealth of Virginia.• Diagnosed and resolved issues in a highly distributed enterprise environment.• Assisted top-tier server engineers with assigned duties and projects. • Developed and wrote documentation for internal procedures.

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  Northrop Grumman

  Nov 2007 - Aug 2018

  Systems Administrator 3

  • Provided level three support, effective and efficient problem resolutions, and solutioned requests for multiple types of Windows systems in a large information technology enterprise environment.• Worked in high-availability, high-security, and critical environments supporting large data center.• Provided initial findings and root cause analysis of security incidents.• Created, maintained procedures, policies, and documentation of server systems, applications, and inventory. • Installed, configured, and maintained hardware systems and applications. • Adhered and practiced company’s network principles and protocols.• Worked well with colleagues and independently to manage multiple projects.• Knowledge of Active Directory, SSL certificate administration, and security practices.• Analyzed, diagnosed and resolved complex hardware and software customer issues.• Led and participated in external and internal projects that involved information technology departments that included incident management.• Professionally interacted with customers, management, vendors and colleagues to provide professional services and comprehensive solutions. Show less

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  SAIC

  Aug 2018 - Dec 2018

  Senior Systems Administrator

  • Provided excellent, high level support for Windows servers across a large distributed network.• Sustainment Manager for the Commonwealth of Virginia’s 2018 elections.• Integral in operational transition of the Commonwealth of Virginia’s data center, Windows servers transition from Northrop Grumman Corporation to the Science Applications International Corporation.• Diagnosed and resolved complex system software and hardware system failures that included communications with the incident management and executive management teams. Show less

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  Unisys

  Dec 2018 - Jul 2020

  Systems Administrator

  • Provided high level, tier three support for 4000+ servers across the Commonwealth of Virginia.• Built and deployed physical and virtual (VMware) Windows servers in a large enterprise environment.• Diagnosed, resolved and ensured service level agreements (SLA) were met for hardware and software failures/outages.• Authored professional, complex root cause analyses for management to present to customers with a high success rate.• Authored and maintained Standard Operating Procedures (SOP) and System Management Manual (SMM) documentation.• Technical lead on server builds, server migrations, and Common Internet File System (CIFS) projects.• Contributor to our Service Knowledge Management System (SKMS).• Installed, configured, and maintained hardware systems and system software applications. • A technical leader that aided the Commonwealth of Virginia transition information technology from the Science Applications International Corporation to the Unisys Corporation. Show less

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  Virginia Department of Transportation

  Jul 2020 - Feb 2022

  Senior System Engineer

  • Provide professional information technological expertise to customers, technicians, analysts, and specialists by troubleshooting problems; solutioning single and multiple information systems in an agile environment.• Collaborate with operations team, database administrators, developers, and project managers on projects that include incident management.• Professionally provide technical solutions delivery, application deployments, maintenance and operations.• Provide advance enterprise level systems administration including maintenance, backups, patch management, support, troubleshooting, installation, change request, incident handling, and break/fix.• Support hundreds of physical and virtual DEV, QA, UAT, and production server environments.• Optimize systems performances, troubleshooting problems, analyzing usage and systems load issues of a highly technical nature.• Extensive systems administration experience on the Windows Server platform, with web/app server deployments and operations including IP, HTTP, HTTPS, STP, load balancing, clustering, firewall rules, failover, monitoring, diagnostics, and performance tuning. Show less

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  VCU Health

  Feb 2022 - now

  Platform Systems Engineer