Carly Dombkowski, MBA, LSSGB

Experience

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  Tim Hortons

  Aug 2001 - May 2006

  Shift Supervisor

  .

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  The Lake Effect Diner

  Jan 2004 - May 2007

  Server

  Server at a fast paced, busy respected restaurant.

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  Lifetime Health

  Feb 2007 - Jul 2013

  • Managed a growing urban multi-disciplinary medical practice• Developed 25+ team members in both clinical and administrative roles• Completed interdepartmental projects on site and company levels• Developed strategies to maximize provider productivity and patient schedulingKey Contributions• Increased patient satisfaction scores by 50% in 2012• Organized and completed a site capital refresh project Coordinate a team of 12 Patient Service Representatives across 3 departments. Balanced the need of the team with the needs of the employee in regards to scheduling. Handled incoming patient phone calls for appointment requests, made patient follow-up appointments, processed referrals for an inner city patient population. Perform basic secretary duties of a large medical practice.

  • Practice Manager

    Jun 2010 - Jul 2013

  • Patient Service Representative Team Coordinator

    Jun 2008 - Jun 2010

  • Patient Service Representative

    Jun 2007 - Jun 2008

  • Site Secretary

    Feb 2007 - May 2007
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  McKesson

  Oct 2013 - Mar 2016

  Production & Operations Supervisor

  • Managed a team of 75+ material handlers in an automated refill center• Continuously identified processes for improvement and refinement• Leveraged direct reports’ strengths for succession plans, professional development, and internal recruitment• Tracked quality errors and completed root cause analysisKey Contributions• Increased hourly output by 30% in 2014• Developed updated performance rubrics, which increased site productivity and compliance with guidelines• Served as the Site Safety and Security OfficerHazmat CertifiedSafety and Security Officer Show less

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  GENERAL PHYSICIAN, P.C.

  Mar 2016 - Nov 2020

  Operations Project Manager, General Physician, P.C., November 2017−Present• Developed, researched, and implemented new processes, policies, and procedures• Provided strategic feedback to directors for prioritization of new projects• Continually reviewed processes and procedures in order to streamline workflows and document best practicesKey Contributions• Spearheaded the creation and development of the Operations Project Management department• Reviewed and revamped structural procedures to accommodate a 75% increase in growth over 5 yearsProjects Include:Patient Experience ChampionOn-going physician and practice onboardingDevelopment of Patient Complaint, Grievance and Compliment Policy and ProcedureDevelopment of the Patient Experience CommitteeDevelopment of Service & Companion Animal PolicyDevelopment of Minor Consent & Confidentiality PolicyFine tunning of HIPAA release policyProject Management Tracker/ToolAutoclave Compliance & StandardizationPaper Charts Mangement & Record Retention Multi-modal patient appointment remindersPatient Experience SurveysRequired OSHA TrainingEmployee Hepatitis B DeclarationIT Package Form OverhaulStorage Asset Inventory TrackingThird-party ROIFlow Chart Tool Implementation -Lucid Chart Show less • Managed a team of 25+ across three Women’s Healthcare locations• Re-focused the team on patient service skills, providing additional training and staff support as needed• Engaged in troubleshooting and resolution of both staff and patient issues• Contributed to the planning and implementing of various projects and updates• Provided additional department coverage for several peers during extended medical absences to avoid additional hiring and trainingKey Contributions• Managed a team of front-line staff struggling to balance competing priorities while providing comprehensive and empathetic customer service, and coached them on workload management techniques• Streamlined LARC authorization, inventory tracking, and post-insertion payments from insurance companies• Developed and implemented new reporting metrics that are now utilized by the company on a monthly basis• Developed a “Weekly Communication Summary” to help increase inter-departmental communication• Brainstormed and implemented various marketing ideas, including taking advantage of the St. Patrick’s Day Parade and targeting women-oriented businesses in the downtown Buffalo area Show less

  • Clinical Operations Manager

    Nov 2017 - Nov 2020

  • Multi-Site Practice Manager

    Mar 2016 - Oct 2017
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  Practicefirst Medical Management Solutions

  Nov 2020 - Jul 2023

  Revenue Cycle Manager

  • Oversee the day-to-day functions of the accounts receivable office, including billing, claims production, collections, auditing, credentialing, and performance reporting• Manage the Billing Manager, Credentialing Manager, Supervisors, and their team members with a focus on staff development through establishment of clear goals and expectations combined with coaching and mentoring• Communicate with clients and their teams at a variety of levels• Used Microsoft Power Automate and other technologies to streamline everyday tasks and tracking, increasing operational efficiency• Improved KPIs for 30+ clients• Increased employee satisfaction by 25% by promoting a flexible work schedule and realigning work responsibilities• Oversaw the redesign and transition of office workflows to meet the needs of a remote workforce Show less

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  HarmonyCares

  Oct 2023 - now

  Senior Project Manager & Interim Fleet Manager