Pramoda Urs

Pramoda Urs

Sr. Technical Support Associate

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location of Pramoda UrsBengaluru, Karnataka, India

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  • Timeline

  • About me

    Project Management

  • Education

    • University of Mysore

      1998 - 2001
      Bachelor of Engineering (BE) electronics and communication engg
  • Experience

    • Dell

      Oct 2002 - Jun 2005
      Sr. Technical Support Associate

      Initiated the IT career with this Global IT leader with the responsibilities of troubleshooting Dell Wireless/Notebook products for US CustomersManaged to provide level 2 Support including resolution of Escalations and reply to unresolved queries for a team of 12Responsible for quality assurance in terms of conducting Quality Audits and providing with necessary feedbacks on technical issues.

    • Hewlett Packard Enterprise

      Jul 2005 - Apr 2006
      SR. SYSTEM ENGINEER

      Managed to provide configuration, administration & support in terms of HP servers & Technologies (hardware/software RAID on server) along with remote administration of the same

    • Infosys

      May 2006 - Jan 2007
      Sr. Network Engineer

      Managed Network operation, administration and support with the responsibility of resolving all LAN problems, making VLAN provision, provided second level support to users as well as outline network administration (backup, Archival),

    • Cisco

      Jan 2007 - Sept 2016

      Mainly responsible for leading and coordinating the migration projects.

      • Project Manager

        Jan 2015 - Sept 2016
      • Network Consulting Engineer

        Jan 2007 - Jan 2015
  • Licenses & Certifications

    • Project Mangement Professional - PMP

      PMI
    • Six Sigma Green Belt