Pramoda Urs

Experience

• 

  Dell

  Oct 2002 - Jun 2005

  Sr. Technical Support Associate

  Initiated the IT career with this Global IT leader with the responsibilities of troubleshooting Dell Wireless/Notebook products for US CustomersManaged to provide level 2 Support including resolution of Escalations and reply to unresolved queries for a team of 12Responsible for quality assurance in terms of conducting Quality Audits and providing with necessary feedbacks on technical issues.

• 

  Hewlett Packard Enterprise

  Jul 2005 - Apr 2006

  SR. SYSTEM ENGINEER

  Managed to provide configuration, administration & support in terms of HP servers & Technologies (hardware/software RAID on server) along with remote administration of the same

• 

  Infosys

  May 2006 - Jan 2007

  Sr. Network Engineer

  Managed Network operation, administration and support with the responsibility of resolving all LAN problems, making VLAN provision, provided second level support to users as well as outline network administration (backup, Archival),

• 

  Cisco

  Jan 2007 - Sept 2016

  Mainly responsible for leading and coordinating the migration projects.

  • Project Manager

    Jan 2015 - Sept 2016

  • Network Consulting Engineer

    Jan 2007 - Jan 2015