Wayne Hassey

Experience

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  Walmart

  Jun 1999 - Jan 2000

  Tire & Lube Technician

  • Communicates and responds effectively to Customer questions about automotive services, locates merchandise, and provides requested assistance, such as verifying whether a particular automotive product is in stock.• Performs Technician duties as required by procedure, such as changing oil and oil filters, replacing or rotating tires, balancing tires, alignment, repairing flats, and testing and installing batteries while verifying and communicating vehicle information to other technicians• Ensures a safe and clean environment by maintaining safety standards, maintenance, and cleanliness as required by Tire and Lube Express (TLE) standards, such as cleaning and maintaining service area equipment and keeping tools and supplies neat and organized. Show less

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  Hollywood Video

  May 2000 - Jan 2001

  Customer Service Representative

  • Customer Service Representative duties include checking customers out, assisting customers to find product in the store, checking movies in, restocking the store, and cleaning. • Additional duties included ordering candy, ordering store supplies, counting and closing out registers, and training new employees.

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  FedEx Express

  Jan 2001 - Aug 2002

  Package Handler

  • Ability to lift up to 75lbs. and communicate effectively in often-noisy surroundings.• The position involves the handling of goods and documents.• Primary job duties include ensuring successful transfer and delivery of goods to intended destinations.• Additional responsibilities include sorting packages for delivery, operating heavy machinery, such as forklifts, trucks, and hydraulic conveyor belts, and, on rare occasions, picking up and delivering packages.

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  Turner's Outdoorsman

  Apr 2003 - Nov 2003

  Customer Service Representative

  • Greets all customers.• Demonstrates excellent customer service and salesmanship.• Creates customer orders.• Demonstrates constant awareness of firearm safety.• Executes all required firearms paperwork within legal parameters.• Actively involved in promotions, sales and events.• Provides product knowledge and helps locate or obtain merchandise based on customer needs and desires.• Responsible for assisting in store merchandising changes.• Responsible for Loading/Unloading Truck lifting up to 50 pounds without assistance.• Bending, twisting, reaching, pushing, pulling, and performing repetitive motions.• Standing and walking the entire work shift.• Ability to work a variety of shifts based on business needs, including evenings, holidays and weekends. Open for business 7 days / week.• Receives and stocks merchandise.• May fill customer fishing reels using special machines and knot-tying techniques.• May participate in store inventory tasks.• Able to attend training seminars, including some off-site. Show less

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  FedEx Express

  Nov 2003 - Apr 2016

  • Operations Managers are responsible for planning and controlling operational activities and resources on a daily basis.• Responsible for the company’s pickup, delivery and gateway clearance operations. They are required to implement new plans and initiatives and provide leadership to work groups as they strive to exceed customer expectations.• Responsible for the high levels of service that customers have come to expect by maintaining an efficient and cost-effective operation. Must support the global and local customers in the regional market and lead efforts to resolve any customer issues related to the inbound and outbound movements of their shipments. • Required to operate with integrity and professionalism when representing the company before regulatory agencies and customers at all times.• To ensure the provision of an efficient pick-up and delivery service, to support customers regarding features of services while complying with operational, security, and safety policies, with the objective of meeting service commitments and maximizing customer satisfaction. Show less

  • Certified Operations Manager/ Courier (DOT)

    Oct 2004 - Apr 2016

  • Package Handler

    Nov 2003 - Oct 2004
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  Office Depot

  Nov 2003 - Nov 2004

  Receiving Manager

  The Receiving Manager plans, organizes and monitors the receiving, storage and distribution of all items received either from suppliers or vendors, ensuring a smooth and consistent operation so all inventory and supplies are located and distributed to proper departments in an effective and efficient manner as needed to satisfy internal and external customer requirements.

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  AdvoCare

  Sept 2009 - Mar 2016

  Advisor

  Independent Distributor for Advocare Backed by the latest science, AdvoCare provides innovative nutritional, weight-management, and sports performance products. In addition, the AdvoCare business opportunity empowers individuals to explore their ultimate earning potential. AdvoCare was founded in 1993 and is headquartered in Plano, Texas.

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  LA Fitness

  Jan 2012 - Jul 2012

  Personal Trainer

  • Designing custom workout plans for clients while providing ongoing support and motivation.• Trainers use a variety of effective workouts based upon your specific goals • Teaching vs. Showing - Instead of only showing you how to use exercise machines, trainers will teach you principles of exercise that will stay with you for the rest of your life • Set-A-Pace - Through professional guidance, trainers will teach you what pace and intensity level is required to get into great shape • Turn Weaknesses Into Strengths - Trainers have the opportunity to see where your weaknesses and strengths are, to develop a program specific to your needs • Accountability - Trainers provide necessary accountability and motivation to maximize results Show less

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  Amazon

  Apr 2016 - now

  • Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.• Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) to perform ad hoc reporting and analysis as needed.• Develop performance metrics to assist with driving business results.• Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools used.• Quickly understand the business impact of the trends and make decisions that make sense based on available data.• Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).• Communication, both verbal and written so as to create a narrative outlining weekly findings and the variances to goals, and present those finding in a review forum.• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Show less

  • Manager III, Program Management

    Jul 2020 - now

  • Manager II, Program Management

    Sept 2018 - Jun 2020

  • Program Manager I

    Sept 2017 - Aug 2018

  • Lead Transportation Specialist - NOC

    Apr 2016 - Sept 2017