Jessica Turner

Experience

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  CEVA Logistics

  May 2007 - Sept 2015

  A friendly and outspoken project analyst professional with several years of experience writing detailed Functional Requirements Documents (FRDs) and performing Quality Assurance (QA) testing. Perform configuration setup and testing of the proprietary Transportation Management System (TMS). Documentation of detailed test scenarios. Execution of test scenarios through change management, defect delivery and normally scheduled release delivery and regression testing. Integration and testing of Electronic Data Interchange (EDI). Creation of IBM Production Enhancement Request (PER) documentation. Analysis and understanding of customer production issues. Providing ROMs and high level of effort (LOE) assessments/estimates. Managing Key Performance Indicator (KPI) queries and resulting data for the Operations Manager(s). Editing and executing SQL queries for reporting purposes. Working directly with contract Business Intelligence (BI). Creation of real-time dashboards, including widgets, for use by company and customer Executives. Provide user training to clerks and drivers on the proprietary CEVA web application as well as mobile handheld applications. Launch go-live for multiple cross docks. Provide post production support. Show less Manage the operations of multiple large customer accounts simultaneously. Acts as backup support for System Operations Analysts when necessary. Create, maintain and utilize spreadsheets to process payments for customer, carrier and supplier invoices. Create and maintain routes in Matrix for several legacy customers. Incorporate proficiency with MS Access and Excel Macros into contract functions/processes. Use CEVA’s proprietary transportation tracking and financial settlement system to troubleshoot ASN (EDI 856) issues for a large customer. Created test trips for a warehouse customer using track and trace application. Use i2 regularly to troubleshoot, edit, create and tender loads. Troubleshoot EDI 824s, EDI 204s, EDI 210s and EDI 214s for a number of important customers using Covisint and Matrix. Run reports in Covisint off of EDI errors. Clearly communicate important information and requested reports directly to customers on a daily basis. Create, edit and perform process walks on work instructions. Created ChangePoint work instructions to aid in the support of new ChangePoint implementation. Handle hourly employee’s paid time off (PTO), point log and time sheets using Kronos. Maintain employees’ phone summary report on a daily basis. Show less

  • Project Analyst

    Jun 2011 - Sept 2015

  • Lead Logistics Coordinator

    May 2007 - Jun 2011
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  Crowley

  Sept 2015 - now

  • Business System Manager

    Apr 2021 - now

  • Business Analyst III

    Sept 2015 - Apr 2021