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Mia Khairuddin

Mia Khairuddin

Customer Service Representative - Sales

Followers of Mia Khairuddin751 followers
location of Mia KhairuddinDhaka, Dhaka, Bangladesh

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  • Timeline

  • About me

    Duty Manager at Renaissance Dhaka Gulshan Hotel

  • Education

    • University of St. La Salle

      2016 - 2021
      Master of Business Administration - MBA

    • University of Negros Occidental - Recoletos

      2012 - 2016
      Bachelor's degree Mass Communication/Media Studies

      Activities and Societies: College Council Board Member, Debate Team

  • Experience

    • Focus Corporation

      May 2014 - Dec 2014
      Customer Service Representative - Sales

      • Resolved product problems by clarifying the customers complaints;• Determined the causes of the problems and selected the best solution to solve the problem • Expedited corrections to ensure resolutions• Maintained customer accounts by recording account information• Attracted potential customers by answering product queries s in order to generate sales

    • Robinsons Land Corporation

      May 2015 - Feb 2016
      Sales And Marketing Intern

    • Seda Hotels

      Oct 2017 - Sept 2020

      • Responsible for scouting potential clients through daily telesales and sales calls• Handled event inquiries according to standard procedures• Acted as a one-stop shop for clients for detailed event planning and worked closely with banquet operations, food & beverage management, rooms division and external suppliers• Ensured client satisfaction whilst optimizing hotel revenue through strategic yield management and upselling of hotel facilities and services• Sent correspondence to clients about banquet events, such as proposals, agreement letters, amendments, etc. Show less

      • Events Executive

        Jul 2019 - Sept 2020

      • Events Coordinator

        Feb 2019 - Jul 2019

      • Sales Coordinator

        Oct 2017 - Feb 2019

    • Amikhai Clothing

      May 2019 - Aug 2021
      Branch Manager

    • C&T Home Care Services

      Apr 2021 - Oct 2021
      Assistant to Vice President

      •Working closely and effectively with the VP to keep her well informed of upcoming commitments and responsibilities, following up appropriately•Managing day-to-day operational and administrative activities of the VP by organizing incoming flow of work, prioritizing requests, preparing for meetings, and arranging teleconferences often over different time zones•Contributing to managing information of the unit by serving as the SharePoint site administrator•Organizing meetings, contacting participants, preparing documentation for distribution, and coordinating administrative and logistical arrangements. Show less

    • Epic Group

      Nov 2021 - Nov 2022
      Merchandiser

    • Renaissance Dhaka Gulshan Hotel

      Nov 2022 - now
      Duty Manager

  • Licenses & Certifications

    • Certified Guest Service Professional (CGSP)

      AHLEI - American Hotel & Lodging Educational Institute
      Nov 2019

  • Honors & Awards

    • Awarded to Mia Khairuddin
      Silk Nominee Seda Capitol Central Dec 2019 Silk Award is given to an employee based on guest commendations.
    • Awarded to Mia Khairuddin
      Fire & Life Safety Training Seda Capitol Central Aug 2019
    • Awarded to Mia Khairuddin
      Silk Awardee Seda Capitol Central Dec 2017 Silk Award is given to an employee based on guest commendations.
    • Awarded to Mia Khairuddin
      Dean’s Lister College of Arts and Sciences Aug 2013 A Dean's List is an academic award, or distinction, used to recognize the level of highest scholarship demonstrated by students in a college or university.

  • Volunteer Experience

    • Volunteer Staff

      Issued by JAAGO Foundation on Oct 2007
      JAAGO FoundationAssociated with Mia Khairuddin

    • Member

      Issued by JCI Philippines on Mar 2018
      JCI PhilippinesAssociated with Mia Khairuddin