Taige Nelson

Experience

• 

  Veracity Networks

  Sept 2011 - Feb 2014

  • Project Coordinator

    Nov 2013 - Feb 2014

  • Contract Tracker

    Apr 2012 - Nov 2013

  • Customer Service Rep

    Sept 2011 - Apr 2012
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  Veracity Networks

  Jun 2014 - Apr 2018

  Under general supervision of the IT Manager, perform as a junior member of the systems and network administrators' team responsible for the support and maintenance of computer related activity within Veracity. Assist the IT Manager with the daily ticket triage and assignment. Assist in the development, maintenance, and administration of all aspects of Veracity-IT computing infrastructure including servers, network firewalls and end-user systems. Provide knowledge of network topology, Active Directory, security, systems integration and systems virtualization. Manage Windows network domain accounts (AD) and file shares. Assist a large user population. Show less

  • Jr. Windows System Admin

    Oct 2015 - Apr 2018

  • Project Manager

    Jun 2014 - Nov 2015
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  Apple

  Nov 2017 - Apr 2022

  As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. Show less

  • Technical Expert

    Mar 2019 - Apr 2022

  • Technical Specialist

    Nov 2017 - Mar 2019
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  Air Force Civilian Service

  Apr 2022 - now

  Cyber Security Systems Admin