Robbie Ng

Experience

• 

  OCBC Bank

  Oct 2015 - Feb 2016

  Group Lifestyle Financing Intern

  • Conducted a comprehensive analysis of consumer call history to identify recurring pain points and common inquiries.• Enhanced the call process by incorporating frequently asked questions (FAQs) based on identified patterns, enabling more efficient handling of urgent inquiries and reducing call volume.

• 

  Singapore Armed Forces (SAF)

  May 2017 - Aug 2018

  Systems & Applications Section Commander

  • Led a 10-member team in successfully executing 5 army exercises, demonstrating exceptional competency in information systems.• Trained and prepared team members to handle diverse equipment and adapt to various situational challenges based on their individual skillsets.• Achieved a Redcon 2A rating, the second-highest tier for a support unit, and received recognition as the Best Soldier of the Month for an evaluated army exercise.

• 

  ABS Institute | Bridging The Gap Between Knowledge & Skill

  Dec 2020 - Jan 2021

  LMS Managing Intern

  • Acquired proficiency in managing the company's Learning Management System (LMS) website and created 21 comprehensive instruction guides for teachers.• Successfully revamped 2 company decks utilized for engaging with clients and investors, enhancing their visual appeal and effectiveness.

• 

  Care Community Services Society

  Jan 2021 - May 2021

  Program Coordinator

  • Organized and delivered educational programs for children aged 7-12, promoting learning and development.• Successfully managed a class size of 30 students, maintaining a smooth operational environment in the student care facility.

• 

  FWD Insurance

  May 2021 - Oct 2021

  • Conducted thorough reviews and provided feedback on 4 KPI calculation logic documents, optimizing their effectiveness for all 8 business units.• Led the redesign of 8 data governance guidelines, ensuring their relevance and usability for the data team. • Acted as the interim product owner for an overseas collaboration project, overseeing its progress and facilitating team meetings using JIRA.• Formulated a comprehensive proposal for a data quality control process, including process flow diagrams and mock-ups.• Created a forecasting model with visualizations to support decision-making for a specific business unit.

  • Group Digital & Data Intern

    Aug 2021 - Oct 2021

  • Group Digital & Data Intern

    May 2021 - Jul 2021
• 

  Singapore Management University

  Aug 2021 - Dec 2021

  Teaching Assistant (Data Mining & Business Analytics)
• 

  Schneider Electric

  Aug 2021 - Dec 2021

  Customer Process Improvement Intern

  • Developed a centralized SharePoint page as a platform to extract and manage key stakeholder information.• Overhauled the costing excel workbook, implementing simplified formulas and dynamic charts tailored to different countries and regions.

• 

  FWD Insurance

  Jan 2022 - May 2024

  • Digital Product Executive

    Feb 2024 - May 2024

  • Digital Graduate (Digital Platforms)

    Aug 2023 - Jan 2024

  • Digital Graduate (Digital Products)

    Feb 2023 - Jul 2023

  • Digital Graduate (Project Management)

    Aug 2022 - Jan 2023

  • Customer Experience Executive

    Jan 2022 - Jul 2022
• 

  SeaMoney

  Jun 2024 - now

  Digital Product Associate